Saifur Rahman

Professional and adaptable individual with experience across customer service, security operations, CCTV monitoring, and administrative support

Talent

LondonMember since May 11, 2026

CCTV monitoringSecurity operationsAccess control systemsGDPR complianceHealth & Safety regulationsCustomer serviceProblem-solvingSales approachPicking and packingEmergency procedures

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CCTV monitoringSecurity operationsAccess control systemsGDPR complianceHealth & Safety regulations

About

A professional and adaptable individual with experience across customer service, security operations, CCTV monitoring, and administrative support. Proven ability to maintain safe and secure environments, manage control room systems, and respond effectively to incidents while delivering high standards of customer service in fast-paced, public-facing settings. Experienced in handling enquiries, managing sensitive data, and supporting operational processes with accuracy and efficiency.

Demonstrates strong communication, problem-solving, and organisational skills, with the ability to remain calm under pressure and make sound decisions in critical situations. A reliable team player with a proactive approach to work, committed to maintaining safety, compliance, and excellent service delivery across all roles.

Experience

CCTV Controller - Kingdom Security - Edmonton Shopping Centre

(2025-08 - 2026-01)

Responsible for overseeing security operations, ensuring compliance with policies, and maintaining a safe and secure environment
Oversaw daily security operations to ensure compliance with organisational policies, legal requirements, and safety standards
Supported Duty Managers to ensure continuity, consistency, and high-quality service delivery
Managed the Security Control Room (SCR), including systems, equipment, and operational supplies
Supervised security staff, delivering training, development, and performance management in line with HR policies
Conducted regular audits of security systems, procedures, and operational compliance
Maintained strong professional relationships with clients, contractors, service providers, and key stakeholders
Ensured strict adherence to Health & Safety regulations, site procedures, and uniform standards
Operated and monitored CCTV systems, conducted investigations, and ensured full GDPR compliance
Responded effectively to incidents, emergencies, and senior management requests
Managed access control systems to ensure only authorised personnel entered the premises
Maintained site safety through CCTV monitoring and regular patrols
Coordinated and oversaw evacuation procedures during emergency situations to protect public safety
Demonstrated strong decision-making skills under pressure by planning and implementing solutions to urgent and critical situations

SIA Visitor Service & Security Assistant - Artisan People - The British Museum

(2024-04 - 2025-06)

Welcoming visitors and offering help to visitors in a warm and friendly manner
Monitoring Gallery Rooms, ensuring health and safety policies are being followed and rules are being reinforced
Responding to emergencies and assist everyone in the area
Providing excellent customer service and assisting visitors with inquiries or concerns
Collaborating with managers and team members from other departments when necessary
Being aware of all emergency procedures and assembly points

Travelling - Personal

(2024-01 - 2024-02)

Warehouse Operative - Go Puff

(2023-01 - 2024-01)

Consistently complied with workplace health and safety measures to minimise operational risk
Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency
Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays
Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries
Regularly exceeded performance and productivity targets through accurate, efficient picking and packing
Provided accurate stock reports to the warehouse manager to allow for timely reordering
Understood warehouse product placement, enabling efficient picking and packing services
Assessed packages and counted stock to ensure delivery accuracy before unloading and processing
Picked orders to meet productivity targets

Contact Centre Team Member - HCL Technologies (Reassure)

(2022-07 - 2020-12)

Maintained extensive knowledge of insurance products to provide detailed specifications to customers
Assessed customer insurance needs through in-depth analysis and consultative sales approach
Managed client insurance onboarding by enrolling customers onto plans and sending contracts
Proactively contacted customers near renewal dates, increasing repeat purchases
Handled inbound calls from prospective customers and capitalised on sales opportunities
Maintained caller confidentiality, with particular reference to patient confidentiality and Data Protection Act
Created precise, detailed data records, capturing all relevant information for reliable reference
Prioritised emergency, urgent and routine calls appropriately to best meet service user needs
Quickly resolved customer queries and complaints, improving service reliability and efficiency

Customer Contact Officer - Teleperformance - Her Majesty's Passport Service

(2021-11 - 2022-07)

Resolving incoming telephone and e-mail enquiries relating to applications and Certificate orders, within the established Service Level Agreement timescales
Providing advice and guidance on a range of complex nationality, eligibility and procedural enquiries to customers, to safeguard the customer experience through the effective implementation of standards, policies and processes, or to provide advice and guidance on enquiries relating to Civil Registrations
Providing a comprehensive response to customer complaints
To develop and maintain knowledge of legislation, policy, procedure and security guidelines
To provide timely and excellent customer service
To maintain security and confidentiality at all times and adhere to staff policies and procedures
To take responsibility for own performance and personal development
To role model values and behaviours and to actively engage with other team members to deliver

Call Centre Agent (Covid-19) - Sitel Group

(2021-05 - 2021-05)