Saika Ishaque

I am a highly motivated, enthusiastic and dedicated healthcare professional with many years of experience working in both GP practices and hospital environments. I am reliable, hardworking, and able to take initiative in busy, demanding settings, remaining calm, organised, and professional under pressure. I have excellent time-management skills and can prioritise my workload effectively while maintaining high standards.

I have strong communication and customer service skills, with the ability to communicate clearly, confidently and professionally with individuals from all backgrounds. I pride myself on providing excellent patient care, always treating patients with empathy, dignity and respect. I work well both independently and collaboratively with colleagues as part of a team, and I am always willing to support others, use my initiative and take on new challenges.

Medical Secretary/PA - Barts Health NHS - Walthamstow

(2007-10 - 2013-07)

• Managed the consultant’s diary, booking appointments, meetings and daily commitments.
• Handled telephone enquiries from patients, junior doctors and healthcare professionals.
• Monitored and maintained stationery stock.
• Undertook filing, photocopying and retrieval of medical notes and documentation.
• Typed clinical letters and general correspondence.
• Provided administrative support and carried out daily duties to ensure the smooth running of clinics and theatres.

Medical Secretary/PA - James Cook University Hospital - Middlesbrough

(2003-03 - 2007-08)

• Handled telephone enquiries from colleagues, patients and healthcare professionals, dealing with daily queries.
• Typed clinical letters and other consultant correspondence.
• Booked and organised theatre lists and endoscopy clinics.
• Ensured medical notes were prepared for clinics.
• Prepared weekly MDT lists for cancer patient discussions, ensuring all relevant tests and scans were available.
• Arranged and prioritised daily tests and patient appointments.
• Organised meetings and carried out general administrative duties to ensure the smooth running of the office.

Medical Receptionist - Newlands Medical Centre - Middlesbrough

(2002-01 - 2003-03)

• Carried out reception duties, answered calls and dealt with patient enquiries.
• Located patient records, registered new patients and completed relevant forms.
• Assisted GPs when required and prepared clinical rooms.
• Opened the surgery on a rota basis.
• Received, issued and distributed prescriptions.
• Liaised with other healthcare professionals, including monthly visiting physiotherapists.

Sales Assistant - Marks & Spencer - Middlesbrough, North Yorkshire

(1997-10 - 2002-01)

• Replenished shelves, served customers and assisted at the customer service desk.
• Provided gift-wrapping services and carried out stocktaking.
• Rotated food stock and checked dates to maintain freshness.

European Computer Driving Licence - James Cook University Hospital (2005-05 - 2005-08)

OCR Level 3 in Word Processing - Middlesbrough College, North Yorkshire (2002-09 - 2003-07)

Medical Secretarial Diploma (2002-09 - 2003-07)

OCR Level 3 in Text Processing (2002-09 - 2003-05)

OCR Level 2 in Medical Word Processing (2000-09 - 2001-06)

OCR Text Processing II Part 1 (2000-09 - 2001-05)

GNVQ Health and Social Care Advanced - MacMillan College (1997-09 - 1999-06)

Bronze of The Duke of Edinburgh’s Award (1996-09 - 1997-03)