Saku Mbuka

Diligent and enthusiastic customer services professional with 5+ years' experience in customer-facing roles within hotel and corporate companies. Helpful and polite individual with strong communication skills, problem-solving abilities, and excellent teamwork capabilities. Reliable and dependable with the ability to work independently and take on challenging tasks to develop skills and knowledge. Effective time management across a wide range of employment areas.

Front Desk (Night team leader) - Premier Inn

(2022-05)

• Checking in guests when they arrive late
• Dealing with complaints and problems that guests may have during the night and ensuring that it is resolved
• Reporting all problems that may have happened during the night to the daytime team
• Patrolling the building during the night, walking around, and checking for any suspicious activities
• Inputting inquiries and new bookings into the system
• Answering phone calls in a timely manner
• Replying emails
• Meeting with staff one to one
• Handover
• Giving out day to day tasks to members of staff
• Training and support
• Careers development
• Food quality
• Managing kitchen team

Store/ Warehouse Assistance - British Heart Foundation (BHF)

(2018-04 - 2022-03)

• Handling and moving delivery of furniture and appliances that come into the store from the Van
• Fixing any returned items that guests bring that may be damaged
• Ensure that the shop floor is fully stocked
• Working with the manager on stock counting

Warehouse Operative - FedEx

(2016-06 - 2018-03)

• Loading and unloading vehicles to ensure goods are in good condition and received on time
• Sorting and moving packaging
• Checking packages are packed well before loading on vehicles
• Ensuring shipping details are correct when packaging goods
• Sorting out any returned packages

Level 3 - Construction plumbing and computer - College of Haringey Enfield & Northeast London (2012-09 - 2014-06)