Sam Baffour

Reliable and hardworking professional with extensive experience in customer-facing, warehouse, and delivery roles. Skilled in providing excellent customer service, handling stock, working as part of a team, and maintaining high standards in fast-paced environments. Adaptable, organised, and committed to delivering a positive experience for customers while supporting store operations efficiently.

Bus Driver at Go-Ahead London (2024-11 – 2026-04)

• Delivered excellent customer service to passengers in a busy public-facing environment.
• Assisted customers with enquiries and resolved issues professionally.
• Managed time effectively to maintain schedules and service standards.
• Maintained a high level of safety awareness and responsibility.
• Worked independently while remaining part of a wider operational team.

CCTV Civil Enforcement Operator at NSL Ltd (2020-09 – 2024-11)

• Monitored and reviewed information accurately with strong attention to detail.
• Handled customer-related enquiries and supported appeals processes.
• Maintained accurate records and reports using computer systems.
• Worked efficiently under pressure while meeting strict deadlines.

Civil Enforcement Officer at NSL Ltd (2018-10 – 2020-09)

• Provided professional customer service and assistance to members of the public.
• Communicated clearly and confidently in a variety of situations.
• Resolved customer concerns calmly and professionally.
• Worked outdoors and independently while maintaining company standards.

Delivery Driver / Warehouse Operative at Yahire (2015-09 – 2018-10)

• Picked, packed, loaded, and unloaded stock accurately and efficiently.
• Assisted with stock control and inventory management.
• Ensured products were handled safely and delivered in excellent condition.
• Worked as part of a team to meet daily operational targets.
• Maintained an organised and tidy warehouse environment.

Delivery Driver at WHSmith / Yodel (2010-09 – 2015-09)

• Managed deliveries and collections while providing excellent customer service.
• Handled paperwork and basic cash/account reconciliation.
• Built positive relationships with customers through reliable service.
• Worked efficiently to meet daily deadlines and targets.

Collections Agent at Provident Personal Credit (2008-06 – 2010-09)

• Built strong customer relationships through regular face-to-face interactions.
• Handled customer payments accurately and responsibly.
• Maintained records and processed transactions efficiently.
• Demonstrated professionalism, reliability, and excellent communication skills.

Warehouse Operative at Royal Mail

• Sorted, organised, and prepared parcels for dispatch in a fast-paced environment.
• Worked to strict deadlines while maintaining accuracy.
• Assisted with loading and unloading deliveries.
• Followed health and safety procedures at all times.