Bus Driver at Go-Ahead London (2024-11 – 2026-04)
- Delivered excellent customer service to passengers in a busy public-facing environment.
- Assisted customers with enquiries and resolved issues professionally.
- Managed time effectively to maintain schedules and service standards.
- Maintained a high level of safety awareness and responsibility.
- Worked independently while remaining part of a wider operational team.
CCTV Civil Enforcement Operator at NSL Ltd (2020-09 – 2024-11)
- Monitored and reviewed information accurately with strong attention to detail.
- Handled customer-related enquiries and supported appeals processes.
- Maintained accurate records and reports using computer systems.
- Worked efficiently under pressure while meeting strict deadlines.
Civil Enforcement Officer at NSL Ltd (2018-10 – 2020-09)
- Provided professional customer service and assistance to members of the public.
- Communicated clearly and confidently in a variety of situations.
- Resolved customer concerns calmly and professionally.
- Worked outdoors and independently while maintaining company standards.
Delivery Driver / Warehouse Operative at Yahire (2015-09 – 2018-10)
- Picked, packed, loaded, and unloaded stock accurately and efficiently.
- Assisted with stock control and inventory management.
- Ensured products were handled safely and delivered in excellent condition.
- Worked as part of a team to meet daily operational targets.
- Maintained an organised and tidy warehouse environment.
Delivery Driver at WHSmith / Yodel (2010-09 – 2015-09)
- Managed deliveries and collections while providing excellent customer service.
- Handled paperwork and basic cash/account reconciliation.
- Built positive relationships with customers through reliable service.
- Worked efficiently to meet daily deadlines and targets.
Collections Agent at Provident Personal Credit (2008-06 – 2010-09)
- Built strong customer relationships through regular face-to-face interactions.
- Handled customer payments accurately and responsibly.
- Maintained records and processed transactions efficiently.
- Demonstrated professionalism, reliability, and excellent communication skills.
Warehouse Operative at Royal Mail
- Sorted, organised, and prepared parcels for dispatch in a fast-paced environment.
- Worked to strict deadlines while maintaining accuracy.
- Assisted with loading and unloading deliveries.
- Followed health and safety procedures at all times.
