Samantha Fowle

Driven to deliver high-quality service and consistent results. Hard-working with strong organisational skills. Calm, organised and efficient individual with excellent communication skills, integrity and attention to detail.

Office Administrator/Driver at Alley cat car & van rental (2024-07 – Present) Managed staff and supported the smooth day-to-day running of the business

• Trusted key holder responsible for opening and closing the premises securely

• Trusted to oversee operations during the manager’s annual leave/out of office

• Handled incoming phone calls and customer booking enquiries

• Responded promptly and professionally to customer emails

• Processed customer payments accurately and efficiently

• Extended vehicle hire agreements and assisted customers with amendments to bookings

• Managed bookings and customer queries via email and telephone

• Coordinated logistics for delivering vans and cars to customers’ homes and businesses

• Delivered professional and friendly customer service, ensuring a positive customer experience

• Reported vehicle safety concerns and maintenance issues to management to ensure prompt repairs and compliance

• Step Up Team Leader/Driver at EVision Electric Car Hire (2023-10 – 2024-07) Promoted to cover Team Leader responsibilities during periods of annual leave and sickness absence

• Managed and supervised a team of up to 8 staff supporting Accident Exchange (A/X Cars) on behalf of major insurance companies

• Coordinated operations for both standard and electric vehicle fleets across East Anglia

• Planned and organised daily logistics, including vehicle collection, valeting, and delivery schedules

• Liaised with head office to ensure efficient communication, resource allocation, and smooth day-to-day operations

• Maintained and updated billing spreadsheets accurately on a daily basis

• Monitored staff timesheets and supported workforce management

• Provided leadership and guidance to staff, helping maintain productivity and operational efficiency

• Carried out basic vehicle safety checks, including oil and tyre top-ups, to ensure vehicles remained roadworthy

• Delivered professional and friendly customer service, maintaining high standards of client care

• Used onboard navigation systems to efficiently plan routes and meet delivery deadlines

• Adapted to flexible working patterns to support peak business demands and operational needs

• Built strong relationships with customers through reliable service and effective communication

• Kitchen Assistant at Chartwells Compass Group/Innovate Services Ltd (2017-10 – 2023-10)

• Working with children •

• Working with children with disabilities •

• Helping children with questions about the food menu and prices •

• Rotated stock to keep ingredients fresh •

• Used kitchen equipment as instructed and to safety protocols •

• Cleared tables to remove dirty utensils and leftover food items •

• Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised •

• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts •

• Measured, weighed and mixed ingredients following recipe formulae and procedures • Received and unpacked incoming deliveries, rotated existing stock and put away new items •

• Carried out wide variety of tasks to maintain optimal service delivery •

• Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards

• Driver/Valeter at Cambridge Car and Van Rental (2016-10 – 2017-09)

• Interacted with customers pleasantly and professionally, delivering first-class care and service •

• Delivered outstanding customer care to clients, driving safely and responsibly •

• Washed and polished service vehicles to maintain professional appearance •

• Retained excellent local area knowledge to plan optimal routes •

• Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs •

• Cleaned vehicle's interior and exterior to meet high presentation standards •

• Completed required paperwork certifying car/van deliveries •

• Collect keys from office to unlock yard, and lock up at end of day

NVQ in ITQ in ICT – Cambridge regional college

– Netherhall School & Sixth Form