Samara Mullings
HOD Senior Guest Relations Manager
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About
I currently work at a HOD guest relations Manager at Hilton hotel. I’m this role I deal with different types of clients and day to day tasks from admin to site visits and training. I am very organised in time management and skills development. Adaptable to new skills of learning and understanding of different industries. Allowing many of my current skills to be transferable.
Experience
July 2023- current
HOD Senior Guest Relations Manager
- Guest satisfaction
- administration
- training
- KPI’s and overall experience
Assistant Social and corporate Events Manager
- Conducting initial consultations with clients to discuss the wedding packages available, the type of wedding desired, and their wedding budget
- Conferring with clients to discuss wedding details, including venue options as well as entertainment, catering, and decoration preferences
- Scheduling meetings with clients to tour suitable wedding venues and meet with vendors, such as florists, photographers, caterers, bakers, and invitation designers
- Negotiating contracts with selected vendors and making payments as required
- Ensuring that all invitations, programmes, and place cards are printed on Time.
September 2021 to June 2022
St Pancras Renaissance Hotel Marriott
Assistant Banqueting and Events Operations Manager
- Ensure all food service is consistent by regularly meeting.
- Assist in managing all conference and banqueting operations. • Compliance of Brand Standards training.
- Evaluate and review ESS/GSS levels with focus on continuous improvement.
- Set achievable budgets of P&L reviews, on short- and long-term functional goals.
- Ensuring staffing levels cover business demands, balance between agency and casual workers.
- Set targets and creating projects within the team for training of leadership. • Recruit, manage, train and develop supervisors and casual workers.
- Handling all guest complaints.
- Attending all meetings with the Director and HOD. Teams are well briefed for the day.
- All relevant daily opening and closing checklists are completed by the team.
- Prepare reports on department budget/forecasts. Monthly financial budgetary meetings attended and actively participated in.
- Helping sales department to increase profit on projects for the wedding Season
Education
BA International Business & Events Management Greenwich School of Management, 2014-2017
