July 2023- current
HOD Senior Guest Relations Manager
- Guest satisfaction
- administration
- training
- KPI’s and overall experience
September 2022- June 2023
Assistant Social and corporate Events Manager
- Conducting initial consultations with clients to discuss the wedding packages available, the type of wedding desired, and their wedding budget
- Conferring with clients to discuss wedding details, including venue options as well as entertainment, catering, and decoration preferences
- Scheduling meetings with clients to tour suitable wedding venues and meet with vendors, such as florists, photographers, caterers, bakers, and invitation designers
- Negotiating contracts with selected vendors and making payments as required
- Ensuring that all invitations, programmes, and place cards are printed on Time.
September 2021 to June 2022
St Pancras Renaissance Hotel Marriott
Assistant Banqueting and Events Operations Manager
- Ensure all food service is consistent by regularly meeting.
- Assist in managing all conference and banqueting operations. • Compliance of Brand Standards training.
- Evaluate and review ESS/GSS levels with focus on continuous improvement.
- Set achievable budgets of P&L reviews, on short- and long-term functional goals.
- Ensuring staffing levels cover business demands, balance between agency and casual workers.
- Set targets and creating projects within the team for training of leadership. • Recruit, manage, train and develop supervisors and casual workers.
- Handling all guest complaints.
- Attending all meetings with the Director and HOD. Teams are well briefed for the day.
- All relevant daily opening and closing checklists are completed by the team.
- Prepare reports on department budget/forecasts. Monthly financial budgetary meetings attended and actively participated in.
- Helping sales department to increase profit on projects for the wedding Season
