Sami Miah

I am an approachable, diligent, and driven professional who consistently demonstrates a strong work ethic. I maintain a high standard of professionalism in all aspects of my work and take pride in delivering quality outcomes. Motivated by continuous career progression, I believe this commitment makes me a dependable and trustworthy individual.

Billing advisor - Scottish and Southern Energy PLC

(2026-01 - 2026-04)

• Managed end-to-end invoice validation through detailed analysis and resolution of billing exceptions and market messages.
• Analysed and updated meter readings to maintain accurate billing records and resolve related customer queries.
• Reviewed and actioned unbilled customer reports to ensure timely and accurate billing.
• Maintained tariffs, price changes, discounts, and tenders within a multi-currency billing system.
• Resolved billing queries and message exceptions using billing process tracking tools, ensuring accuracy and compliance.
• Acted as a key first-line contact, taking full ownership of customer calls and queries.
• Conducted smooth and compliant DPA checks while clearly acknowledging customer concerns.
• Provided transparent and warm handovers to relevant teams to ensure a seamless and positive customer experience.

Sales Assistant - BMW GROUP UK

(2025-01 - 2025-10)

• Delivered personalised customer support by identifying needs and providing appropriate solutions
• Confidently used CRM systems to manage customer information and ensure effective follow-ups
• Developed strong product and service knowledge to provide accurate, reliable advice
• Ensured high levels of customer satisfaction across both digital and face-to-face interactions
• Consistently adhered to company policies, procedures, and service standards

Customer Service Representative - METRO BANK

(2023-01 - 2024-08)

• Provided customer support both face-to-face and over the phone in a fast-paced banking environment
• Answered customer queries regarding account types and banking products
• Checked and monitored customer account statuses, including payments and cheques
• Reviewed and clearly explained account charges and transactions to customers
• Assisted customers with opening new accounts and completing required documentation
• Supported customers affected by fraud, theft, or identity theft with sensitivity and accuracy
• Arranged replacement of lost or stolen debit and credit cards
• Processed customer address changes and maintained accurate records
• Managed customer appointments to ensure timely and efficient service

Customer Service Assistant - LLOYDS BANK

(2022-02 - 2022-12)

• Analysed customers' financial needs to recommend the most suitable products and services
• Demonstrated strong understanding of customer enquiries and issues to deliver effective resolutions
• Provided solutions focused on achieving the highest level of customer satisfaction
• Communicated clearly and professionally to build trust and positive customer relationships
• Maintained a customer-focused approach while adhering to company policies and standards

GCSE - Maths

GCSE - English Language

GCSE - English Literature

GCSE - Science