Taylor Coltman

Customer Service and Billing Advisor

Talent

Bexley, Greater LondonMember since November 11, 2025

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About

I am a highly driven, self-motivated, and thoroughly hard working individual who thrives best when working to tight deadlines. With a versatile mix of attentive customer service, administration and numeracy skills, I am a dedicated team player with a proven track record of adding value. I prioritise efficiently to maximise output, and I always produce work of an extremely high standard.

With my positive approach, I naturally find solutions, and I do not dwell on challenges. I seek a part time/fulltime role with an established and highly regarded business local to the Bexley area.

Experience

February 2023 – Date (position being made redundant, following acquisition by 02)

Daisy Communications

Customer Service and Billing Advisor

After moving to the Bexley area, my positive attitude and people skills were quickly recognised by Daisy Communications. They offered me an incredible opportunity to embark on a 3-year Customer Service Apprenticeship, where I proudly attained BTEC Level 3 in Customer Services.

This role requires a detail-oriented and analytical approach, and my duties include (but not limited to): handling bills, rectifying complex issues, and speaking with customers. Working to strict and exact deadlines, I enjoy the mental rewards of delivering exemplary customer service whilst completing tasks to high standards.

My skills include

Working with Microsoft Office, Excel, Word, Outlook

Analysing customer invoices

Professional verbal and written communication with customers

Closing customer’s accounts – calculating early termination fees, ceasing lines and closing accounts

Using billing systems (DC, Fluid, Gamma, and Autotask)

Setting up billing for new customers

Remitting contracts via email

Allowing access and setting up members for the billing portal for customers

Using Excel spreadsheets for audits and early termination fees

Solving billing queries for customers

Amending customer information on our internal systems

December 2015 – January 2023

The Theydon Oak

Chef De Partie The Theydon Oak is a local, busy pub and I thoroughly enjoyed working there. The workload and environment were fast paced, and hectic. Every aspect of the business commanded extremely high standards and incredible attention to detail.

The job also required planning and preparation to cater for unexpected arrivals and planned bookings. Whilst at The Theydon Oak I managed to present myself to my employer showing them that I am capable of more, and in doing so was promoted several times – eventually to the role of Chef De Partie.

Stock maintenance (both ordering and auditing)

Cooking and preparation of complete meals

Overseeing other employees works to ensure our standards are kept

Ensuring all health and safety requirements are exceeded: cleaning, maintenance, stock rotation

Logging all issues & upkeeping records for senior management

Presenting myself in a professional manner to customers

Ensuring the broader business & team are in line with requirements & standards

Creating special & seasonal dishes

I thoroughly enjoyed working at The Theydon Oak, and it is difficult to list the ways in which it has matured & improved my approach to work in every aspect. I have made many long lasting friendships here.