Samuel Herrera

I am currently working towards starting my own business while also looking to return to traditional employment. I am available to work full-time and can start immediately. I have experience in customer service, IT, warehousing and retail, along with relevant qualifications in computing and related fields. I am hardworking, practical and open-minded, with a flexible skill set that would be valuable to any organisation.

IT Support/Seller - Self-Employed/eBay

(2012-01 - 2026-12)

Selling of IT equipment.

• Limited technical support to individuals via email and phone.
• Making sure items for sale are operable and efficient before sale to customers via testing.
• Building PC equipment and machines for sale to an efficient and professional standard.
• Repairing IT equipment where and when possible.

Carer - For Family Member

(2016-01 - 2020-12)

• Cleaning, dressing and accompanying medical appointments and the like.
• Bathing, washing hands and generally maintaining hygiene.
• Preparing and cooking food.
• Assisting in safe lifting, transferring, repositioning and movement of the individual.
• Encouraging the individual to participate in social and recreational activities.

Customer Service Representative - Charity Shop

(2016-01 - 2016-12)

• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Pricing items, operating the till machine and dealing with transactions from customers.
• Accepting donated items, shelving and categorising them.
• Ensuring that the store is clean and tidy.
• Ensuring that all stock is displayed neatly.
• Ensuring customer satisfaction and providing professional customer support.
• Using Microsoft Office software to create and change appropriate material/documentation (graphs and charts, letters and etcetera).

Customer Service Representative - British Home Store

(2013-01 - 2015-12)

• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Pricing items, operating the till machine and dealing with transactions from customers.
• Ensuring customer satisfaction and providing professional customer support.
• Shelving and categorising items correctly and ensuring that all stock is displayed neatly.
• Organising stock and handling fragile stock with care.

Customer Service Representative - Hexagon Housing Association

(2010-01 - 2012-12)

• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Dealing with sensitive documentation or material appropriately and ensuring I comply with organisational policies and procedures.
• Making and answering phone calls and dealing with a customer in a professional manner.
• Cataloguing files, sorting mail, photocopying and scanning material.
• Using Microsoft Office software to create and change appropriate material/documentation (graphs and charts, letters and etcetera).

L4 & L5 Diploma in Computing - Computing - ATHE

IGCSE English - English - Edexcel

IGCSE Maths - Maths - Edexcel

L3 Extended Diploma ICT Systems & Principles - ICT Systems & Principles - BTEC

L2 English - English - City & Guilds

L2 Maths - Maths - City & Guilds

L2 Principles of Customer Service - Customer Service - IAO

L2 Understanding Working in the Health Sector - Health Sector - NCFE

L2 Understanding Nutrition and Health - Nutrition and Health - IAO

L2 Equality & Diversity - Equality & Diversity - NCFE

L2 Lean Organisation Management Techniques - Organisation Management - NCFE

L2 IT User Skills - IT User Skills - IAO

L2 Principles of Business and Administration - Business and Administration - IAO

L2 Principles of Warehousing & Storage - Warehousing & Storage - NCFE