Sanaa Ali
Business Support Assistant
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About
Motivated and adaptable professional with experience in administration and customer service. Known for strong communication, organisational, and interpersonal skills, with a proven ability to manage tasks efficiently both independently and within a team. After a period of personal development, I am now fully committed to re-entering the workforce in a permanent administrative or customer service role where I can contribute effectively and continue to grow professionally.
Experience
Business Support Assistant - Birmingham Children's Trust - Birmingham
(2022-12 - 2025-01)
- Managed confidential data and supported casework administration.
- Answered calls from professionals, enhancing phone etiquette and confidence.
- Used internal software to access and update children's records.
- Handled incoming mail and email communications for social workers.
Receptionist - Oasis Estate Agents
(2022-01 - 2022-02)
- Delivered front-desk customer service and managed property enquiries.
- Handled rent payments, issued receipts, and updated tenancy agreements.
- Scheduled viewings performed credit checks, and listed properties online.
Administrator - Aston Fittings and Flanges
(2021-10 - 2021-11)
- Answered calls, managed stock enquiries, and processed material orders.
- Maintained spreadsheets and organised filing systems.
- Liaised with suppliers and updated order statuses via email.
Administrative Trainee - WMHC
(2021-06 - 2021-09)
- Gained training in Microsoft Office and administrative procedures.
- Responded to customer calls and emails and supported material ordering.
- Completed employability training including CV writing and interview skills.
Sales Representative - Avon
(2021-02 - 2021-03)
- Promoted products and processed customer orders.
- Developed communication and sales skills through direct customer interaction.
Education
Customer Service Level 2 (CACHE) - Monic Education
Health & Social Care Level 2 - South and City College
Childcare Level 1 - South and City College
Travel & Tourism Level 2 - Solihull College
English Functional Skills Level 1 - Solihull College
Maths Entry Level 3 - Solihull College
GCSE - Media Studies - John Henry Newman School
GCSE - English - John Henry Newman School
Health & Social Care Level 1 - John Henry Newman School
