Sandhia Soneechora
Customer Service Professional with 18 years of experience at ASDA
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About
A dedicated and reliable customer service professional with 18 years of experience working at ASDA. Experienced in customer service, counter operations, cash handling, and resolving customer enquiries. Compassionate and caring, with extensive personal experience supporting a family member with learning disabilities.
A fast learner who is ambitious, adaptable, and keen to develop new skills and progress within a new role. Known for excellent communication skills, a positive attitude, and a strong commitment to helping others.
Experience
Customer Service Assistant / Counter Colleague - ASDA
(2008)
Delivering excellent customer service to a wide range of customers with 18 years of continuous service.
- Delivering excellent customer service to a wide range of customers.
- Assisting customers with enquiries, returns, exchanges, and complaints.
- Operating customer service and store counters.
- Handling cash and card transactions accurately.
- Working as part of a team to ensure smooth store operations.
- Maintaining company standards and procedures.
- Supporting customers to ensure a positive shopping experience.
- Built strong customer relationships through excellent service.
- Developed extensive knowledge of retail and customer care.
- Completed workplace training to enhance customer service and operational skills.
Family Supporter
Providing ongoing support to a sister-in-law with learning disabilities.
- Assisting with daily living activities and practical support.
- Offering emotional support and encouragement.
- Promoting independence and wellbeing.
- Demonstrating patience, empathy, and understanding.
- Supporting effective communication and social inclusion.
Education
GCSE Qualifications - Core subjects including English and Mathematics
