HR and Customer Service Specialist
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I am a motivated and energetic individual with excellent interpersonal skills. I can confidently build and lead high performing teams whilst managing multiple workloads. I have a strong work ethic and enjoy being challenged outside of my comfort zone.
Stakeholder Management – The ability to build and maintain strong working relationships with a wide variety of stakeholders.
Forecasting and Planning – Ensuring robust plans are created to ensure business requirements are met and delivery plans are transparent.
Continuous Improvement – Strong continuous improvement work ethic, challenging current processes/ways of working to identify better working solutions.
Communication and Reporting – Clear and concise communication skills, this is reflected in the way that I deliver presentations and accurate reporting.
Change Management – Actively identify and apply the best delivery method for smooth outcomes. Strong knowledge on a variety of different change frameworks, therefore I adapt my approach depending on the business needs.
April 2020 to Date - Onboarding and Pre offer team Lead Nationwide Building Society, Swindon via Lorien The role of Tech Onboarding and Pre offer team Lead is responsible for providing high level analytical reporting and project support located within the resourcing team. Key responsibilities include:
2013 – 2014 Bracknell College, Bracknell
CIPD Advanced Certificate in HR Management Level 7 – HRM
2013 - 2013 Hammersmith College, Hammersmith
CIPD Diploma in HR Management Level 5 – HRM
2003 – 2004 Uxbridge College, Uxbridge
CIPD Certificate in Personnel Practice Level 3
1997 – 1999 East Berkshire College, Maidenhead