Savhanna Skillern

A dedicated Customer Service Advisor with six years of experience delivering outstanding customer service and driving sales growth. Expert in understanding customer needs, providing tailored approaches and closing sales in fast-paced retail environments that contribute to team/company success.

A dedicated Customer Service Advisor with six years of experience delivering outstanding customer service and driving sales growth. Expert in understanding customer needs, providing tailored approaches and closing sales in fast-paced retail environments that contribute to team/company success.

Academy of Contemporary Music, London- Music Industry Practice: Vocals (BA Hons 2:1) SEPTEMBER 2019 - COMPLETION IN JUNE 2022

● Organised, researched and created content through a website, Instagram account and podcast (via Spotify). I adopted new skills such as keyword research, SEO optimisations, infographic building, and viral content techniques on social media.

PORTFOLIO - Website, Instagram, Facebook and Spotify.

● Built a portfolio of content and published it on a website as well as social platforms (Instagram, Facebook and Spotify).

● Utilising keyword research, SEO optimisation and Meta tags to reach a target audience through organic search.

● Made use of posting schedules for each piece of content.

DISSERTATION - Self-Produced investigation/Report “The Effects & influences of Drill on young people in London”.

● Conducted research in the form of interviews, online and data. Interviews consisted of included quantitive and qualitative questions to a variety of demographics.

● ethnographics to visually demonstrate and help identify and analyse trends.