Account Manager - Floral Image - Essex
(2021-10)
- Field Sales on the road driving for ten hours a day.
- Plan routes and quickest journey time (using waze and google maps) to ensure arrival at destination in good time.
- Maintain vehicle – check fuel, oil, tyres, windscreen wash and general vehicle condition.
- Maintain clean and tidy vehicle, as per company standards.
- Document journeys and milage.
- Communicating with clients to meet their needs and schedules.
- Re-visiting current client base monthly to maintain positive relationships and customer satisfaction.
- Complete all administrative duties for both customers and head office within specified timeframe.
- Following up with prospective customer and overcoming objections.
- Upselling to existing clients.
- Selling the product throughout the region, maintaining, and expanding the growth of the business.
- Approaching and selling to new businesses face to face.
- Negotiating with each new prospective customer to ensure sale.
- Demonstrating products and services to decision maker.
- Represent brand in a professional manner by providing exceptional customer service and build rapport with clients to ensure repeat business.
- Source referrals from existing customer base and provide leads for new customers.
- Seek regular feedback from customers to provide the best customer experience.
- Face to face client meetings to build and maintain strong relationships.
- To create and coordinate customer appointments, proactively organising and making necessary arrangements for meetings and preparing for the week ahead.
Director - SLRA Property Limited - London
(2020-10 - 2021-09)
- Managing and maintaining financial records.
- Responsible for maintenance and repairs, outsourcing work when required to local service providers.
- Handle all tenant concerns and or issues.
- Consult with local service providers.
- Negotiate pricing with estate agents and providers.
Sales Manager - Thalassophy - London
(2019-04 - 2019-08)
Eco-conscious, swim, and resort-wear
- Responsible for arranging and negotiating an exhibition area for trade show.
- Showcasing first collection and various fashion exhibitions in Europe, Pitti Uomo (Italy), Jacket Required (London).
- Pitch new brand to potential buyers, store owners, journalists, and influencers.
- Negotiate pricing, min/max orders, timeframes, etc.
- Collect and record data for client contact book.
- Consult with factory and cloth supplier.
- To have thorough knowledge of the complete product range and our competitors.
- Set up pop-up store, merchandise area with stock, visuals, and props to promote USP (sustainable).
Sales Executive/Account Manager - James Palombo Bespoke Tailoring - London
(2017-10 - 2019-02)
- Responsible for end-to-end sales process.
- Cold calling potential clients to generate leads and business.
- Conducting up to two hundred calls per day.
- Face to face client meetings to build and maintain strong relationships.
- To have thorough knowledge of the complete product range and our competitors.
- Using data and analytics to monitor and drive profit.
- Proactively prospect new and existing customers, communicating latest products, uniqueness of our garments, costs, and service information.
- Maintain positive relationships with all our customers.
- To negotiate the sale around the type of garment suitable based on assessment of customer need and effective qualification.
- To accurately process all correspondence and documentation in relation to the sale, financing and delivery including coordinating the date for receiving the customer's garments.
- To conduct final fittings with high customer satisfaction.
Boutique Manager - Lacoste - Knightsbridge, Westfield London, Airport travel retail
(2000-11 - 2017-08)
- Responsible for leading and managing the sales team for men's, ladies, and children's wear.
- Recruit, train, and coach staff – responsible for development of team ensuring product knowledge, brand heritage and company values are adhered to.
- Oversee House of Fraser concession performance, standards, staff incentives and stock replenishment.
- Lead by example build and maintain engagement and morale of team.
- Set incentive and team targets.
- Ensure high standard of brand image throughout stores.
- Ensure quality of sales service by incorporating product knowledge and sales pitch with presentation of product, personalised service and exceeding expectation of client is delivered by my team.
- Global visual merchandising standards are presented in line with premium brand.
- Consulting with suppliers to ensure that high performing products and press featured items are readily available.
- Represent brand in a professional manner by providing exceptional customer service and build rapport with clients to ensure repeat business.
- Engage and learn each client's particular needs and persona to enable a tailored service.
- Strong brand knowledge – brand ambassador.
- Going the extra mile for each individual client to exceed expectations.
- Using data and analytics to drive sales.
- Build a client book of regular customers to use as another source of business other than face to face sales.
Manager - Harvey Nichols - Nigel Hall, London
(1999-12 - 2000-11)
- Responsible for managing concession.
- Engagement, motivation, and leadership of two staff.
- Reaching targets and sales.
- Customer care, service, and awareness.
- Product knowledge.
- Stock control.
- Auditing.
- Merchandising Stock.
- Dealing with customer complaints.
Senior Sales Consultant - Harvey Nichols - Armani, London
(1999-06 - 1999-12)
- Responsible for Men's Armani collection and driving sales of brand.
- Delivering alterations care for client (hem, cuffs).
- Consulting with in-house tailor to finish garment to client's specifications.
- Customer care.
- Merchandising.
- Product Knowledge.
- Security of area (contains main fitting rooms).
- Consulting with buyers regarding stock lines.
- Monitoring and setting targets for Menswear staff.
Stock Controller - Calvin Klein - London
(1999-02 - 1999-06)
- Responsible for maintaining, ordering, and monitoring stock for entire store.
- Consulting with buyers and suppliers in Milan.
- Distributing stock to allocated stockrooms and departments.
- Quality control of received goods.
- Updating system for styles, quantities, and prices.
Senior Sales - Calvin Klein - London
(1998-08 - 1999-06)
- Sales of Men's and Ladies wear.
- Delivering alterations care for client (hem, cuffs).
- Consulting with in-house tailor to finish garment to client's specifications.
- Stock control.
- Security.
- Product Knowledge.
- Customer care.
- Merchandising.
Department Manager - Emporio Armani - London
(1997-06 - 1998-06)
- Responsible for Menswear casual department.
- Delivering alterations care for client (hem, cuffs).
- Consulting with in-house tailor to finish garment to client's specifications.
- Motivation and leadership of three staff.
- Arranging staff rotas.
- Managing department budgets & figures.
- Consulting with the warehouse – stock lines.
Floor Manager - Levi's - London
(1995-01 - 1997-06)
- Sales.
- Customer Care, service, and awareness.
- Merchandising and creative display.
- Induction Training of new starters.
- Product training of staff.
- Deputising for Assistant Manager.
- Key Holder, health, and safety advisor.
Senior Sales - Levi's - London
(1994-01 - 1995-01)
Sales - Levi's - London
(1992-08 - 1994-01)
Work Experience - Coles Menswear
(1991-07 - 1991-07)
Two-week work experience
