Scott Tuer

Highly motivated and professional with background in customer service and operations with experience in hospitality, bookings administration and financial record keeping. Experienced in working in fast-paced customer-facing environments and being a valued member of a team. Very eager to work and do the job to the best of my ability and more.

Bookings & Operations Coordinator - Barlow Hall

(2024-06 - 2025-10)

• Managed end-to-end booking operations, including scheduling, updating, and coordinating client bookings.
• Acted as the main customer contact, handling enquiries, resolving issues.
• Maintained accurate financial records, including invoices, payments, receipts, accounts payable, and accounts receivable.
• Produced quarterly and annual income reports using Excel to support management financial reviews.
• Created and issued customer invoices
• Processed secure payments through BACS, cash, and digital payment platforms.
• Managed equipment and stock records.
• Identified opportunities to upsell venue services, contributing to additional revenue generation.
• Led a marketing campaign to advertise the business and grow a social media following of over 200 followers from scratch.

Front of House/Bar Staff - Prospect Bars

(2024-12 - 2026-08)

• Delivering high-quality customer service in a busy bar environment and handling large customer orders whilst attending every customer need.
• Process cash and digital payments using till systems and paper currency.
• Made and served a wide range of drinks, including draft beers, spirits, wines, and cocktails.
• Resolve customer requests and concerns calmly while maintaining excellent customer service.
• Restocking supplies and moving inventory between storage and the main floor.
• Opening and closing procedures, ensuring the venue is prepared for the next day.
• Resolved customers' concerns.

Bar Staff – Love Saves The Day Festival - Refresh West

(2026-05 - 2026-05)

• Provided customer service during high attendee crowds.
• Processed cash and card payments accurately in a busy environment.
• Supported stock management, including restocking and keg changes.
• Maintained clean and organised work areas while following health and safety procedures.
• Worked effectively within a team to deliver quick service during very busy hours.

Cashier & Site Logistics Assistant - Table Tots

(2018-03 - 2020-11)

• Supported event setup by transporting equipment and preparing venues.
• Assisted customers face-to-face, providing information and support.
• Processed customer orders and handled cash transactions.
• Helped maintain event operations.

Level 3 - Business Studies - Selby College

Level 2 - Business Studies - Selby College

Level 1 - ICT - Selby College

GCSE - English - Selby College

GCSE - Maths - Selby College