Sean Gallagher

Results-driven and dependable professional with 10 years' experience in Team leading, customer service, administrative support and warehousing operations. Skilled at working efficiently in fast-paced environments whilst maintaining excellent communication, organisational and customer service standards. Adaptable and proactive, with the ability to manage multiple tasks efficiently and effectively.

Seeking a long-term opportunity with a company that values commitment, development and career progression.

ADMINISTRATIVE OFFICER at Department for work and pensions (DWP) (2024-08 – Present)

This is a target based position where daily objectives are asked to be met which includes a certain amount of calls to be taken or accounts/cases to be completed. Successfully secured a permanent full-time position within the Department for work and pensions (DWP) following a competitive interview process.

• Manage inbound customer enquiries within Debt Management, providing guidance on repayment options and debt recovery solutions.
• Communicate effectively with customers to assess individual circumstances and identify appropriate resolutions.
• Liaise with external organisations, including insolvency practitioners and solicitors, to support case management and debt recovery processes.
• Review and assess customer documentation. To determine appropriate account actions and ensure compliance with departmental procedures.
• Adapt quickly between customer facing and administrative responsibilities to meet operational demands.
• Demonstrate strong problem-solving skills to resolve complex cases and archive the best possible outcomes for both customers and organization.
• Exercise Initiative and sound judgement when evaluating cases and recommending appropriate actions.
• Maintain accuracy and attention to detail when handling sensitive information and documentation.
• Ability to thrive in a fast-paced environment, effectively managing workload priorities while delivering high-quality customer service.

CIVIL SERVANT at Civil Service (2023-04 – 2024-08)

• Supported benefit claimants within the civil service, providing advice on entitlements and assisting with benefit transitions.
• Maintained accurate customer records and resolved enquiries in a high-volume contact centre environment.
• Trained new staff and delivered online presentations, contributing to team development and knowledge sharing.
• Developed strong customer communication and IT system skills while ensuring compliance procedures.

Team Leader / Operational Support at ROYAL MAIL (2017-09 – 2023-03)

Worked for Royal Mail through Angard staffing providing flexible support across varying shift patterns to meet operational demands.

• Took on Team Leader responsibilities within the assigned work area, supporting the smooth running of daily operations.
• Supported the integration of new starters by providing coaching, guidance and ongoing feedback to build confidence and competence.
• Trained and onboarded new staff members ensuring they understood procedures, health and safety requirements and performance expectations.
• Provided guidance and support to colleagues to achieve targets, helping maintain productivity and service standards.
• Gained practical experience in team coordination, performance support, conflict resolution and stakeholder communication.

CUSTOMER SERVICE REPRESENTATIVE at ULSTER BANK (2022-12 – 2023-02)

• Processed account transactions, card services, and payment investigations while ensuring compliance with security and regulatory requirements.
• Quickly took on higher responsibilities within a team leader role.
• Onboarded new starts providing training across multiple areas such as Account management procedures, Fraud awareness and prevention, Financial Crime and anti-money laundering awareness, Payment processing and transfers, Payment recall and transaction dispute processes, and Data Protection.
• Resolved complex customer issues using strong analytical and problem-solving skills.
• Utilised Multiple IT Systems to manage customer account and maintain accurate records.

WAREHOUSE OPERATIVE/FORKLIFT DRIVER / Step-up Team Leader at DFDS

• Started as a part-time agency worker but through strong performance and reliability secured a full time permanent position.
• Forklift license was gained here and achieved experience operating warehouse equipment safely and effectively.
• Took on additional responsibilities as a Step-up Team Leader where I was supporting the daily operations, coordinating tasks/loads, and assisting with supervision when required.
• Left the company to return to royal mail after being offered agency work with more favourable hours, as the DFDS role was being adjusted to more overnight shifts.

GCSE in Maths, English and Double Award Science

A-Level in Sports studies and Religion