Jenna Archer

Reliable and hardworking administrative and customer service professional with experience across office administration, finance support, retail hospitality, and small business operations. Skilled in communication, organisation, customer support, cash handling, record management, and working accurately under pressure. Known for being friendly, dependable, and adaptable, with the ability to work effectively both independently and within a team environment.

Counter Staff at Happy Villa (2019-11 – Present)

• Provide friendly and efficient customer service in a busy food service environment
• Accurately take customer orders both face to face and over the telephone
• Operate tills and handle cash transactions responsibly
• Prepare and pack customer orders while ensuring accuracy and quality
• Maintain stock levels of packaging and consumable materials
• Work effectively as part of a fast-paced team environment

Part Business Owner / Administrative Support at Vehicle Repair Business (2007-01 – 2012-09)

• Assisted in the day-to-day running of a vehicle repair business
• Managed administrative duties including accounts, paperwork, invoicing, and purchasing
• Maintained organised and accurate business records
• Delivered excellent customer service and communicated professionally with suppliers and customers
• Demonstrated reliability, responsibility, and strong organisational skills
• Supported vehicle repair operations and general workshop activities

Administrative Officer at Translink (2003-03 – 2007-01)

Worked within the finance department supporting operational reporting processes.

• Collected and processed transport mileage and fuel usage data
• Produced accurate monthly and quarterly reports using company systems
• Maintained attention to detail while handling large volumes of information
• Worked collaboratively within a team to meet deadlines and business requirements

Clerical Assistant at MOD Saint Patrick's Barracks (2002-02 – 2003-02)

• Completed clerical and administrative duties to a high standard
• Assisted with employee wages, holiday requests, filing, and post distribution
• Handled confidential and sensitive documentation responsibly
• Produced daily orders and distributed information across departments
• Demonstrated the ability to work accurately under pressure and to deadlines
• Built strong communication and organisational skills within a professional office environment

Production Worker at Dickies (2001-10 – 2002-01)

• Carried out production and cleaning duties efficiently
• Completed paperwork accurately and maintained workplace standards
• Worked independently and as part of a team in a fast-paced environment

GCSEs – Cullybackey College (1997 – 2002)