Sean Lawlor
Customer Director
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About
Sector-versatile Customer Service, Success & Operations Director renowned for excellence, transformation and change management
Experience
A seasoned and dynamic Customer Sucess, Customer Service & Operations leader who has built a reputation for transformation, change and operational excellence, with over three decades of experience spanning domestic and international territories, excels at delivering success in challenging environments.
Well respected and motivational leader, builds outstanding customer support services and scales up operations from national to global through post-acquisition integration of international companies, optimises client relationships with major brands.
Advocates identification of synergies between disparate processes and systems, pulls upon latest technological innovations such as CRM solutions to propel businesses to next stage of evolution, directs cross-functional talent pools and supports rapid growth while maintaining standards.
Specialities
✹Global Customer Service & Operations
✹Improving B2B Customer Experience
✹Business Transformation & Change
✹Crisis & Incident Management
✹Scaling up Customer Support Operations
✹Operational Excellence & Efficiencies
