Director of Customer Support/Experience
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Experienced Customer Support leader in the Tech/Games Industry. Being part of 3 start up Customer Service Centers has allowed me to learn and grow my own skillset to identify opportunities to enhance the service expected by customers. I have worked in multiple roles from agent up to Director which has given me great insight in what customers expect from support. My personal goal is to look at new and innovate ways to be where the customer is and provide exceptional service.
I leverage data-driven insights to make informed decisions that enhance the customer experience. By analysing operational data, I identify areas for improvement and optimise processes accordingly. Customer journey mapping plays a key role in uncovering friction points and potential blockers. Collaborating with cross-functional teams, I work to address these challenges and remove barriers, ultimately increasing customer satisfaction and operational efficiency.
I always aim to provide the level of service I would expect myself as a customer.
Director, Player and Creator Experience
2.5 years
Associate Director of Player Experience
1.5 years
3+ years
3+ years
1+ year
CMI LEVEL 3 AWARD IN FIRST LINE MANAGEMENT (QCF) | SEPTEMBER 2019 |
BTEC NATIONAL DIPLOMA IN COMPUTER STUDIES | AUG 2001 |
