Sema Applegate

I have already gained some great customer services skills through my previous work. I can work as a team as well as on my own, and I am a quick learner and always up for a challenge.

Prescription Clerk - Springhead Health

(2022-05 - 2023-05)

• Processing prescriptions
• Working alongside GPs and hospitals
• Dealing with unhappy patients
• Updating prescriptions from consultants
• Creating blood forms inline with medication monitoring
• Booking appointments for medication reviews

Receptionist - Aspire

(2021-05 - 2022-04)

• Booking in patients via telephone and face to face
• Admin work
• Processing prescriptions
• Dealing with unhappy patients
• Booking in patients for medication and health reviews

Caring for my son - Self

(2020-02 - 2021-04)

Care Support Worker - Initial

(2019-05 - 2020-02)

• Supporting adults with varied disabilities
• Looking after individuals inline with their care plan
• Filling in client's logs

Fast Track Driver - Argos

(2018-08 - 2018-12)

• Working in a fast pace environment sorting out deliveries
• Delivering items within a specific time frame
• Walking to different locations
• Making sure the van was safe to use
• Reporting any problems to manager

Customer Experience Manager - William Hill Betting Shop

(2012-06 - 2018-08)

• Dealing with customer related queries
• Serving customers at till point
• Manually settling payouts
• General tidiness of shop
• Single manning the shop
• Banking and cashing up
• Updating health and safety manual and compliance manual

Sales Executive - Swinton Bikes Insurance

(2011-06 - 2012-02)

• Setting up new insurance policy's
• Dealing with customers queries regarding their insurance
• Continuous training on FSA and their guidelines
• Customer service
• Selling additional products

Team Member - Greggs Bakery

(2010-12 - 2011-06)

• Serving customers a till point using electronic till
• General health and safety
• Providing excellent customer service
• Stock replenishing

Sales Assistant - New Look, The Mall, Maidstone - The Mall, Maidstone

(2008-03 - 2009-10)

• Responsible for customers health and safety
• Fully qualified in all till operations
• Responsible for cash and card transactions
• Maintain sales

Business - Aylesford School Sports College (2003-09 - 2009-05)

I.C.T - Aylesford School Sports College (2003-09 - 2009-05)

Maths - Aylesford School Sports College (2003-09 - 2009-05)

Science - Aylesford School Sports College (2003-09 - 2009-05)

English - Aylesford School Sports College (2003-09 - 2009-05)