Sephora Ngoma

Business development and client engagement professional with experience generating leads, building stakeholder relationships, and converting opportunities into outcomes across recruitment and employability services. Strong consultative communication with a track record of managing high-volume outreach, qualifying needs, and delivering tailored solutions that support hiring managers, employers and customers. Skilled in pipeline and caseload management, KPI delivery, and accurate CRM administration (Bullhorn, CMS/MI systems).

Confident working cross-functionally and with external partners to source opportunities, present candidates/services, negotiate next steps, and drive measurable results in fast-paced, target-driven environments.

Career Consultant at Ingeus (2025-11 – Present)

• Manage a pipeline of clients, using a consultative approach to identify needs and match them to employment opportunities.
• Conduct high-volume outreach to employers and partners to generate opportunities and build relationships.
• Qualify opportunities and coordinate introductions, progressing candidates through to interviews and outcomes.
• Track activity and pipeline performance using CRM systems, consistently working towards KPIs and targets.
• Deliver 1:1 sessions and workshops on employability, confidence and interview skills; tailor messaging to diverse audiences to increase engagement and outcomes.
• Maintain high-quality, compliant case notes and activity logs in line with GDPR/safeguarding requirements; consistently track progress against KPIs and service standards.

Career Consultant at Shaw Trust (2024-12 – 2025-11)

• Supported a caseload of young people (16-24) into paid work/training through tailored coaching, job matching and proactive opportunity sourcing with local employers and partners.
• Built relationships with internal teams and external stakeholders (e.g., local authorities, regional groups) to increase paid-work outcomes across boroughs.
• Delivered job clubs and employability workshops; managed follow-up communications to progress applications and remove barriers.
• Tracked performance against KPIs and contributed to reporting, safeguarding and continuous improvement; maintained accurate records in secure MI/CMS systems.
• Delivered 1:1 career support to high-volume client groups, coordinated appointments, and maintained Digital Personal Learning Plans to evidence progress and outcomes.
• Coordinated follow-ups with employers and partners, ensuring smooth handovers and timely resolution of issues.
• Organised and delivered employability workshops and group sessions, ensuring smooth delivery and follow-up communication.

Recruitment Consultant at Percival Resourcing (2024-01 – 2024-09)

• Managed full-cycle recruitment for public sector and non-profit clients, partnering with hiring managers to scope requirements and advise on talent availability and timelines.
• Prospected and generated leads via outbound calling (up to 50 calls/day), sourcing, screening and pitching opportunities to candidates and converting interest into interview pipelines.
• Built and maintained candidate and client pipelines, coordinating interviews, feedback and offers while ensuring a strong candidate and client experience.
• Maintained accurate CRM records (Bullhorn), tracked stages, and produced activity/performance updates for team reviews.
• Met monthly placement targets and improved candidate response rates by ~15% through structured follow-ups and relationship-led communication.

BSc in Biomedical Science – King's College London (2019-09 – 2022-08)

Level 2 Certificate in Information, Advice or Guidance (2024-09 – 2024-11)