Sham Mirza

A highly accomplished and spirited Management Professional with extensive experience leading high performing teams within fast-paced hospitality and retail environments. Expert in optimizing operational efficiency, driving sales growth, and delivering world-class customer service. A strategic leader recognized for building brand loyalty, resolving complex concerns, and maintaining rigorous quality standards.

Hospitality Manager - Vermilion Restaurant & Bar

(2026-06)

• Lead all daily operations for this premium venue specialising in upmarket Indian, Thai & Pan-Asian cuisine and cocktail bar services.
• Wedding & Event Operations: Plan, coordinate and execute full wedding functions
• Manage restaurant floor operations, ensuring consistent service standards, smooth table flow, and exceptional guest experience across all service periods.
• Oversee front-of-house and back-of-house teams: recruitment, rota planning, training, performance monitoring and fostering a positive, high-achieving culture.
• Drive revenue and profitability through upselling, function booking strategies, cost control and payroll budget management.
• Maintain strict compliance with food safety (HACCP), hygiene, licensing and health & safety regulations at all times.
• Resolve guest enquiries and concerns promptly, turning challenges into opportunities to strengthen the venue’s reputation and repeat business.

Manager - Shiruku Sushi & Pan Asian Restaurant

(2024-04 - 2026-06)

Spearhead daily operations, ensuring seamless service delivery and strict adherence to food safety protocols. Cultivate a high-performance culture by training FOH staff in advanced guest service and brand-specific procedures. Manage financial integrity through precise cash handling, shift audits, and comprehensive end-of-day reporting. Proactively resolve escalated guest concerns, turning potential issues into opportunities for loyalty.

Restaurant Manager - Ribeye Steakhouse

(2020-09 - 2024-03)

Directed all floor operations for a high-volume steakhouse, maintaining premium service standards. Orchestrated staff scheduling and task delegation to maximize efficiency during peak trading hours. Conducted regular health and safety audits to ensure 100% compliance across all food preparation areas.

Warehouse Operative - Royal mail

(2019-10 - 2020-09)

• Sorted, processed & distributed incoming/outgoing mail accurately & on time
• Organised, packed & labelled parcels/packages to postal standards & security rules
• Managed inventory & stock records; minimised item discrepancies
• Operated warehouse equipment safely; followed all health & safety procedures
• Coordinated with delivery & internal teams to maintain smooth mail flow

General Manager - Pasha Vibes

(2012-04 - 2019-08)

Held full accountability for the P&L and operational success of the venue. Implemented comprehensive training programs covering food preparation, financial handling, and service etiquette. Developed strategic initiatives to improve staff retention and morale through supportive leadership.

Shift Manager - Cash Converters

(2010-06 - 2012-01)

Oversaw retail operations, including inventory management, visual merchandising, and sales floor optimization. Drove revenue growth by training the team on up-selling techniques and deep product knowledge.

Team Leader - Scottish Power

(2008-05 - 2010-04)

Led a specialized collections team, providing coaching and quality assurance to meet departmental KPIs. Liaised with Head Office to develop corporate strategies focused on business awareness and market growth.

Store Manager - Pizza Hut

(2005-07 - 2008-04)

Optimized labor costs by creating efficient weekly schedules aligned with payroll budgets and sales forecasts. Boosted repeat business by implementing a customer-first culture and resolving grievances professionally.

BA (Hons) - Business Computing (2 Years Completed) - Bradford University

5 A-Levels (Grades A*–C) - including Advanced Business Studies (Distinction) - Buttershaw High School

8 GCSEs (Grades A*–C) - including English and Maths - Buttershaw High School