Shamsa Aram
Pharmacy Team Leader
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About
Reliable and conscientious pharmacy and healthcare professional with experience in pharmacy operations, team leadership, patient care and customer service. Currently working as a Pharmacy Team Leader, coordinating workloads, supporting staff and liaising with care homes and healthcare professionals. Excellent communication and organisational skills with the ability to work accurately and efficiently in fast-paced environments.
Experience
Team Leader - Pharmacare Pharmacy
(2024-01)
- Coordinate team workloads, staff rotas and daily pharmacy operations.
- Support and motivate staff to maintain efficient, high-quality service.
- Handle medication and operational queries from care homes.
- Liaise with care homes, GPs, pharmacies, hospitals and other healthcare professionals.
- Manage telephone and email enquiries and maintain accurate records.
- Monitor monthly errors and professional feedback, reporting findings to management.
Pharmacy Assistant - Lloyds Pharmacy
(2022-01 - 2023-12)
- Provided customer service and support with medicine-related queries.
- Prepared blister packs, labelled medicines and supported prescription processing.
- Requested prescriptions from GP practices and supported medicine deliveries.
- Managed stock, storage requirements and controlled drug counts.
- Completed till cashing-up and maintained accurate records.
- Covered managerial duties during the manager's absence, including workload allocation and team coordination.
Care Assistant - Care Assistant — Agency
(2020-01 - 2023-12)
- Provided person-centred care to adults and children with autism, dementia, disabilities and additional needs.
- Assisted with personal care, feeding, daily activities and community outings.
- Adapted communication using gestures, pictures and symbols for non-verbal individuals.
- Worked collaboratively with care teams to provide safe, respectful and compassionate care.
Counter Assistant - All Care Pharmacy
(2022-01 - 2022-12)
- Provided customer service and supported medicine-related enquiries.
- Assisted with dispensing, prescription claims and pharmacy administration.
- Managed stock levels and maintained an organised pharmacy.
- Assisted customers with flu vaccination forms.
Care Assistant - Brookes Recruitment Ltd - West Midlands
(2020-01 - 2020-12)
- Supported residents with dementia and disabilities across care homes in the West Midlands.
- Assisted with personal care, feeding, activities and outings.
- Worked as part of a team to provide safe and compassionate care.
Education
Level 3 Extended Diploma - Health and Social Care (2020-01 - 2022-12)
English Level 2 Functional Skills (2022-12)
GCSE - Mathematics (2020-12)
ICS - English, Science & Mathematics - Pakistan (2014-01 - 2015-12)
