Manager
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I am a highly motivated and disciplined professional with a robust background in administration, team management, and client engagement. Throughout my career, I have been recognised for my hardworking nature, honesty, and trustworthiness. I thrive in high-pressure situations, using my excellent interpersonal skills to motivate and contribute to team success.
My ability to work calmly and effectively, even in dynamic environments, has consistently demonstrated my accountability and attention to detail.
In my most recent role as a Support Manager at Shaw Trust, I have managed participant caseloads, provided employment advice and support, and achieved all monthly KPI targets within the first two months. I have a proven track record of maintaining accurate records, supporting participant development, and brokering strong relationships with local stakeholders. My experience in administration is further complemented by my proficiency in streamlining processes, managing schedules, and handling correspondence efficiently.
I have also excelled as a Team Manager at Just Remortgages, where I led and managed a team of eight Protection Advisors. My responsibilities included delegating tasks effectively, providing exceptional customer service, and consistently exceeding sales targets. Building strong relationships with insurance providers, delivering comprehensive training, and tailoring insurance packages to clients’ needs were key aspects of my role.
I also maintained high levels of compliance and underwriting standards while motivating my team to perform well under pressure.
In addition to my professional achievements, I am highly adaptable and able to handle multiple tasks simultaneously. I possess strong time management skills, research and analysis capabilities, and an aptitude for liaising and networking. My IT skills, including proficiency with databases and social media platforms, enhance my ability to manage various administrative functions effectively.
Committed to personal and professional growth, I continually pursue relevant training opportunities to stay updated with industry trends and best practices. My dedication to excellence and my ability to build strong relationships make me a valuable asset to any team.
I am a highly motivated and disciplined professional with extensive experience in administration, team management, and client engagement. In my career, I have held roles such as Support Manager and Key Worker at Shaw Trust, where I managed participant caseloads, provided employment support, and consistently achieved significant KPI targets. I excel at maintaining accurate records, streamlining processes, and building strong relationships with local stakeholders.
As a Team Manager at Just Remortgages, I successfully led a team of eight Protection Advisors. I consistently exceeded sales targets, upheld high standards of compliance and professionalism, and effectively delegated tasks. I pride myself on delivering exceptional customer service and tailoring services to meet clients’ needs.
Additionally, I worked as a Care Assistant at Parklands Glenisla Residential and Nursing Home, where I supported residents with various disabilities, maintained accurate health records, and collaborated effectively with the team.
My skills encompass team-working, compliance management, quality improvement, employability skills, and IT proficiency. I am known for my ability to manage multiple tasks concurrently, navigate challenging projects, and maintain a high level of adaptability and flexibility.
I have pursued a range of relevant training opportunities to enhance my skills and knowledge in various areas. Notably, I have completed courses in Mental Health First Aid, Inclusive Leadership, Mental Health at Work, Safeguarding Procedures, Information Security Awareness, and Equality & Diversity. Additionally, I have undertaken training in Communication & Social Skills, Human Resources, and Motivational Interviewing, which have equipped me with the skills to support and engage with individuals effectively.
Furthermore, I hold an Advanced Level 3 Diploma in Health & Social Care, a City & Guilds Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Young People’s Settings, and a City & Guilds Level 3 Certificate in Preparing to Work in Adult Social Care. I have also completed a City & Guilds Advanced Level 3 Apprenticeship in Adult Social Care, demonstrating my commitment to continuous professional development.
Alongside these qualifications, I possess a City & Guilds Functional Skills Qualification in Mathematics at Level 2 and 11 GCSEs graded A-C. Additionally, I hold a full UK Driving Licence, which complements my professional and personal capabilities.
