Shannon Sillery

Motivated and passionate individual with a strong foundation in beauty, aesthetics, and client-facing roles. Known for delivering excellent customer care, maintaining a professional yet approachable manner, and ensuring clients always feel valued and supported. Holds an extensive portfolio of industry certificates and First Aid training. Reliable, organised, and quick to progress into positions of responsibility, with a proven ability to adapt skills to both front-of-house and treatment roles.

Private Patient Co-ordinator - Spire Occupational Health - Southampton, Hampshire

(2026-01)

• Build accurate and comprehensive treatment quotes for self-funding patients, including consultations, diagnostics, surgical procedures, and aftercare
• Liaise with consultants, medical secretaries, and clinical teams to gather detailed treatment information and ensure pricing accuracy
• Coordinate complex patient pathways involving multiple procedures or departments
• Act as the main point of contact for patient enquiries, providing clear explanations of treatment options and associated costs
• Support patients in making informed financial decisions about their care
• Maintain and update patient records in line with data protection and confidentiality standards
• Track and manage patient enquiries from initial contact through to booking and treatment
• Ensure all quotes are delivered within agreed timeframes and meet internal accuracy standards
• Work collaboratively with finance and administrative teams to ensure smooth billing processes

Aesthetic Practitioner - The Art of Aesthetics & Beauty - Southampton, Hampshire

(2023-01)

• Deliver a wide range of beauty and aesthetic treatments to clients
• Build strong relationships and provide excellent client care
• Progressed to a full-time Beautician role and later to Key Holder
• Develop skills in advanced treatments and customer service
• Trusted by management for responsibility and leadership
• Consistently praised by clients for friendliness and professionalism

Beauty Therapist & Receptionist - The Art of Aesthetics & Beauty - Southampton, Hampshire

(2021-01)

• Support clients at reception and handle bookings
• Assist with administration and customer enquiries
• Gain early experience in treatments while studying at college
• Build confidence in public interaction and managing client needs

Receptionist - Spire Healthcare - Southampton, Hampshire

(2025-10 - 2026-01)

• Act as the first point of contact for patients and visitors, delivering a professional and welcoming front-of-house service
• Manage appointment bookings, cancellations, and scheduling systems efficiently
• Handle high volumes of calls and enquiries, providing accurate information and support
• Maintain and update patient records in line with confidentiality and data protection standards
• Liaise with clinical and administrative teams to ensure smooth daily operations
• Process payments and administrative tasks accurately
• Consistently deliver excellent customer service in a fast-paced healthcare environment

Diploma - City College, Southampton (2024-07)

GCSEs - English Literature - Oasis Academy Lordshill (2022-07)