Sharmin Akhter
Customer Service
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About
An experienced Teaching Assistant with a Level 3 Diploma Supporting Teaching and Learning. Highly organised with good levels of literacy and numeracy. An excellent communicator, able to handle a multitude of tasks efficiently, remaining calm and good humoured under pressure.
A well presented and hard working person who thrives at the chance of learning new skills. Seeking an opportunity to make a positive contribution to the learning & development of children within a school as a Teaching Assistant.
Experience
Customer Service - Denovo Apparel Ltd
(2023-09 - 2024-08)
- I answered calls and emails, solved problems and made sure customers were happy.
- I helped keep our customers satisfied and coming back for more.
- I focused on delivering great customer service.
- I utilised effective communication skills to understand and meet the needs of our customers.
Teaching Assistant - Al-Aqsa Primary School
(2018-12 - 2019-07)
- Worked with FS2
- Carried out assessments with the children
- Learnt about the strength and weaknesses of every child and how best they can be supported
- Supported children to help them improve in their education
Work Placement - Al-Aqsa Primary School
(2018 - 2018)
- Undertook one to one and group work with fs2 children
- Helped the class supervisor with lesson planning and preparation
- Learnt many new strategies on how to deal with different children and different situations in a classroom and the playground
- Volunteered to help with school trips
- Learnt how to manage a group of children
- Successfully completed all the set activities
- Worked with year 1 and year 2
- Gave support to children who struggled with their subjects
- Worked alongside the class teachers to plan for future activities
Work Placement - Darul Arqam Educational Trust
(2016 - 2016)
- Helped with organising children
- Helped with planning lessons for children
- Kept children occupied and happy so that they did not feel neglected
- Helped in the office with sorting and filing paperwork
Education
Cake Decorating Course (2022-11 - 2023-01)
Level 3 Diploma - Supporting Teaching and Learning (2018-01 - 2018-11)
Health and Social Care Level 1 (2016 - 2016)
Food Safety in Catering Level 2 (2016 - 2016)
Rathbone Youth Programme for 6 months (2016 - 2016)
GCSEs - Mathematics - Grade C; English- Grade C; Science- Grade C; History: Grade C; Citizenship: Grade C (2012 - 2015)
