Sales, Logistics & Customer Experience
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I specialise in the full commercial lifecycle, bridging the gap between sales, technical operations, and final delivery. With over 35 years of experience, I ensure that the promises made during a sale are actually delivered through precise logistics and coordination.
What I bring to the table:
Commercial Expertise: I manage technical sales, quotations, and account growth with a focus on accuracy and margin.
Operational Flow: I coordinate between engineering, procurement, and dispatch to ensure orders move smoothly through the building.
Logistics Precision: I handle the "moving parts"—from courier booking and export paperwork to stock management and ISO9001 compliance.
Community & Leadership: I am also deeply committed to public service, currently serving as a Borough Councillor, Charity Trustee, and School Governor. I apply the same problem-solving and communication skills from my professional life to help support and grow my local community.
I have 40 years of commercial experience managing the end-to-end customer journey, from the initial enquiry through to final delivery. I specialize in bridging the gap between sales and logistics by coordinating internal workflows between engineering, procurement, and dispatch to ensure every order is accurate and on time.
Alongside my professional career, I am an active community leader serving as a Borough Councillor, Charity Trustee, and School Governor. I apply the same problem-solving and relationship-building skills from my commercial life to support local governance and public service.
Secondary Education I completed my formal education at the secondary level before entering the professional world. While I do not hold a traditional university degree, I have spent the last 40 years earning a "degree in experience" across the commercial and logistics sectors.
40 Years of Commercial Mastery: Extensive, hands-on experience in sales, customer service, and technical order management.
Operational Leadership: Decades of navigating complex logistics, export documentation, and ISO9001 audit environments.
Public Service & Governance: Practical application of leadership and strategy through my roles as a Borough Councillor, Charity Trustee, and School Governor.
I believe that the most valuable lessons are learned through decades of problem-solving, building relationships, and delivering results in high-pressure environments.
