Shaz Khan

Experienced operations, customer service and administration professional with over 20 years of leadership experience across healthcare and retail environments. Progressed from Optical Advisor to Branch Manager, leading a team of six, managing branch performance, recruitment, training, compliance, sales targets and customer experience. Following a period of flexible working after maternity leave, I am now seeking a full-time hybrid or remote role where I can apply my leadership, organisational and business support skills.

Optical Advisor (Part-time) - Allders Opticians

(2019-01)

Returned following planned maternity leave and continue providing flexible operational support.

• Deliver excellent customer service and optical advice.
• Manage appointments, records and payments.
• Support busy clinics and resolve customer queries.

Branch Manager - Allders Opticians

(2006-01 - 2012-12)

• Led a team of six, overseeing daily operations and branch performance.
• Managed sales targets and contributed to bonus achievement.
• Recruited, trained and mentored new employees.
• Managed rotas, holidays, banking, cash reconciliation and compliance.
• Resolved escalated customer complaints and maintained high service standards.

Assistant Manager - Allders Opticians

Optical Advisor - Allders Opticians

Mobile Optical Technician - The Outside Clinic

Data Entry Clerk/Balancing Supervisor - EDS Global Solutions

Administrative Assistant - City Accommodation Bureau

TQUK Level 2 SEND (2025-01)

NVQ Level 2 - Customer Service

GCSEs - English and Maths