Shaz Miah
IT Professional
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About
Highly competent individual with over eight years of experience in IT and a strong focus on customer satisfaction. Excelling at building and maintaining strong relationships with clients, ensuring their needs are met through effective communication and tailored solutions. Strong technical background allows me to understand and address complex issues, providing customers with reliable support and guidance.
Highly motivated, detail-oriented, and thrive in dynamic environments, consistently delivering exceptional service and fostering long-term client loyalty. Proactive and collaborative approach ensures a positive impact on both customer success and team performance.
Accustomed to working in a fast paced and ITIL framework roles, and able to work under pressure to deliver technical solutions within SLAs. An excellent communicator with the ability to explain procedures in a practical and user-friendly manner. Experienced in handling VIP and demanding clients and building a rapport with stakeholders to improve client satisfaction.
Intrinsic drive for success positively influences the NOC environment, fostering a proactive and collaborative atmosphere.
Experience
Highly competent individual with over eight years of experience in IT and a strong focus on customer satisfaction. Excelling at building and maintaining strong relationships with clients, ensuring their needs are met through effective communication and tailored solutions. Strong technical background allows me to understand and address complex issues, providing customers with reliable support and guidance.
Highly motivated, detail-oriented, and thrive in dynamic environments, consistently delivering exceptional service and fostering long-term client loyalty. Proactive and collaborative approach ensures a positive impact on both customer success and team performance.
Education
MTA Window Networking Fundamentals
MTA Window Server Administration Fundamentals
MTA Window Security Fundamentals
MTA Operating System Fundamentals
Business Management BA (Hons) – Kingston University – Grade 2:1
