Dental Nurse at Mount Vernon Dental Specialists (2021-11 – 2024-03)
- Reception duties
- Administration duties
- Handling of Compliance and Clinical Record Keeping
- Clinical Stock Taking and Rotation
- Setting up Practice and Surgery
- Dentally software Compliant
- Assisting Dentist with all aspects of treatment
- Preparing dental materials and equipment
- Disinfecting and sterilisation of equipment
Trainee dental Nurse at Arch Dental Wembley (2021-02 – 2021-10)
- Reception duties
- Administration duties
- Handling of Compliance and Clinical Record Keeping
- Clinical Stock Taking and Rotation
- Setting up Practice and Surgery
- Dentally software Compliant
- Assisting Dentist with all aspects of treatment
- Preparing dental materials and equipment
- Disinfecting and sterilisation of equipment
Operations and General Manager at Village Heating Ltd (2016-04 – 2018-10)
- Responsibility of managing over 15 office staff and over 50 gas engineers
- Managed the customer service team
- Provided account reports with finance team
- Handled payments & accounts
- Provided KPI reports
- Managed account customers
- Managed collections reports
- Carried out teamwork building exercises
- Managed meetings
- Assisted with recruitment
Customer Service Advisor & Manager at Euro Car Parts (2014-09 – 2016-04)
- Responsibility of managing, supervising, and monitoring over 40+ staff
- Resolved escalated complaints
- Provided support and assistant to staff
- Assisted with recruitment
- Encouraged hard work within the team and acknowledged staff
- Organised team to work efficiently and effectively in a busy environment
- Provide weekly/Monthly staff KPI Reports
- Carried out sales reporting and monitor sales activity
Telesales, Sales, Advisor at Windowto Ltd (2013-03 – 2014-01)
- Worked closely and alongside other businesses such as, Uswitch & Payment Shield
- Accredited by Uswitch to switch customers gas & electric
- Marked calls on the staff's compliance
- Kept up to date with customers on their successful switch
- Volunteered a successful position with the finance department
- Completed surveys with customers in relation to their experience with us
- Made outbound calls to review customers Buildings & Contents cover
- Generated Leads on life insurance for our regulated financial advisor
- Booked appointments for financial advisor
Barista at Costa
Restaurant/food services
- Cleaning all the equipment etc. glass, floors, windows, chairs, tables & cutlery
- Working on the till, behind the bar and on the coffee machine
- Stock check & rotation
- Keeping hygiene standards
- Banking the money
- Serving customers their food & drink
- Attending meetings
- Followed health and safety regulations
