Sheba Rates
Professional Sales and Customer Complaints Executive
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About
Experienced, Hungry but Humble Sales Professional who is eager to succeed in life and aspire to get ahead. Immediately available. During the past 24 years, I have worked in Customer Service and Sales Focused environments. I very much see my job as finding common ground with people so I can match and deliver on their requirements.
Experience
Customer Care Executive - DAF Fleet Services Ltd - Devizes
(2024-08 - 2025-02)
Reporting into Supplier Operations Manager daily to manage vehicle scheduling and work in progress tracking
- Planned Maintenance Inspection Scheduling
- Vehicle compliance scheduling for example MOT`s , Brakes etc
- Dealership and customer queries
- Vehicle Administration, Pro-forma, Billing and invoicing
Customer Care Executive - Ryder Ltd - Devizes
(2022-12 - 2023-10)
Reporting into Customer Care Manager daily to manage customer expectations in reference to complaints.
- Log complaints on the Ryder Software
- Liaise with internal departments to ensure the complaint is managed effectively and resolved within the agreed timescales
- Communicate outcome to customer, obtain resolution score
Business Development Executive Telesales - Darwin Group - Telford / WFH
(2021-03 - 2022-12)
Report into Sales Director and Health Sector Leads. Develop NHS clients to identify opportunities for new design and build modular hospitals projects.
- Generate circa £25m of order opportunities per annum
- Make 30 calls per day, maintain CRM systems contacts and notes
Business Development Executive - City Plumbing Group - Devizes
(2019-12 - 2021-03)
Reporting into Bathroom Showroom Manager, aiding in the overall sales strategy within the showroom to achieve monthly sales targets.
- Undertake CAD drawings for client bathroom designs
- Upsale own brand product range, Produce client estimates
Sales Executive Telesales - Sheba Rates
(2017-07 - 2019-12)
Business to business sales identifying ways to minimise client's business rates on an historic and ongoing basis.
- Sheba Rates - ran own business undertaking SME`s Business rate relief
Sales Executive Telesales - LHL, and Goodman Nash - Chippenham
(2014-10 - 2017-06)
Business to business sales identifying ways to minimise client's business rates on an historic and ongoing basis.
- Undertake 40 calls per day to SME`s
- Target and contact SME`s to discuss the provision of business rate tax relief
- Arrange meetings between potential clients and my executive consultants
Fund Raiser Telesales - Wood Group - Chippenham
(2014-04 - 2014-10)
Working in the Sales Office of Woods Group Ltd in Chippenham, within a small but successful sales team.
- Undertake 70 calls per day to Warm and Cold lead supporters
- Achieve a minimum 5% sales on all calls
Sales Executive Telesales - Oak Furniture Land - Swindon
(2013-11 - 2014-04)
Based in the Head Office of Oak Furniture Land in Swindon, working within a busy vibrant sales team.
- Selling value added insurance products
- Managing delays and customer complaints
