Amy Steele

I am an experienced customer service, sales and operations professional with a strong background in roles where communication, trust and attention to detail are important. After many years working within vehicle hire and transport, I am now looking for a new challenge where I can use the experience and transferable skills I have built throughout my career. I am friendly, approachable and confident speaking with people from all walks of life, while also understanding the importance of discretion, patience and professionalism when situations require it.

I am highly organised, used to managing a busy workload and comfortable taking responsibility for a task from first contact through to completion. I enjoy working with people and take pride in providing a genuinely helpful, reliable and personal service.

Operations and Client Relations Manager at Welland Wheels Limited (2023-06 – Present)

• Manage incoming calls, quotations and sales enquiries, converting a high proportion of enquiries into confirmed bookings.
• Provide day-to-day customer service by phone, email, WhatsApp and text, seeing queries through from first contact to resolution.
• Organise UK and overseas tours, including crossings, driver accommodation and journey requirements.
• Process customer and supplier invoices, take payments and follow up outstanding balances where required.
• Enter bookings onto the iCabbi system and allocate work to drivers.
• Prepare income and expenditure information to assist the accountant with quarterly VAT returns.
• Liaise with drivers throughout the day to keep journeys running smoothly and respond quickly when plans change.
• Handle complaints and operational issues calmly and professionally, reporting to senior managers and directors.
• Manage toll charges, crossings and related fines, and keep aware of competitor activity.

Inbound Reservations Manager at National Vehicle Hire UK (2019-07 – 2023-06)

• Managed a busy daily workload of reservations, customer enquiries, supplier communication and administration.
• Liaised with external suppliers nationwide to source vehicles, confirm availability, arrange delivery and resolve issues.
• Supported customers by phone and email from initial enquiry through to completion, including complaints, payments and refunds.
• Processed PCN fines and customer invoices accurately.
• Helped recruit new suppliers to support growing hire demand and maintain nationwide coverage.
• Provided cover on the Nexus on Demand system for sister company Imperial Vehicle Hire and assisted with missing vehicle retrieval.
• Worked closely with the sister company on rentals, transfers and collections, keeping communication clear and timely.
• Reported regularly to senior managers and directors.

Field Sales Representative at Total Produce Foodservice (2018-10 – 2019-04)

• Managed national accounts, placed orders and issued invoices.
• Built relationships with customers by telephone and face to face, including regular meetings across the UK.
• Managed my own diary and travel schedule while keeping on top of sales activity and follow ups.
• Made cold calls to prospective customers and converted new opportunities into accounts.
• Worked to sales targets and kept managers updated through the online diary and regular reporting.
• Represented the company at trade shows, speaking with potential customers, answering questions and generating new business.
• Supported warehouse picking, packing and deliveries when extra help was needed.

Sales Development Manager at Nationwide Vehicle Hire (2013-01 – 2018-10)

• Recruited and trained sales staff and supported their ongoing development.
• Developed sales strategies, set targets and monitored team performance.
• Provided coaching and feedback to motivate the team and improve results.
• Compiled and analysed sales figures and reported performance to senior managers and directors.
• Handled incoming calls, quotations and sales enquiries alongside management responsibilities.
• Maintained strong relationships with customers and external sales organisations.
• Consistently exceeded a target of 10 bookings per day, regularly achieving 25–30 bookings per day during peak periods.

Waitress at The Devon Guild of Craftsmen (2013-09 – 2013-12)

• Provided friendly face to face service, took orders and recommended additional products.
• Handled payments, till work and banking of takings and receipts.
• Helped with food preparation, stock rotation and ordering while following food hygiene and health and safety requirements.

Sales Representative at Nationwide Vehicle Hire (2011-04 – 2013-09)

• Advised customers on vehicle options, prices and availability and worked consistently towards daily sales targets.
• Sourced vehicles through a nationwide supplier network and arranged quotations and deliveries.
• Adapted service to individual customer requirements and maintained professional communication throughout each booking.

Manageress at Phone Zone (2010-09 – 2011-04)

• Managed the day to day running of a new retail store, including opening and closing, staffing and customer service.
• Recruited staff, maintained stock records, merchandising and store presentation.
• Developed promotions and marketing ideas, managed budgets and expenditure and handled cash and banking.
• Ensured health and safety requirements were followed.

Waitress at The Old Rydon Inn (2009-02 – 2010-09)

• Provided friendly service across the bar and restaurant, including table service, food and drink orders and customer queries.
• Handled tills and end of shift cashing up and supported food preparation when needed.
• Helped maintain a clean and welcoming bar, restaurant and outdoor areas.

GCSEs in Maths, English Language, English Literature, History, Drama and Science – Winton Secondary School (1999 – 2005)