Sheena McNicholas
An undergraduate psychology student with practical experience working in customer service
Talent
City of LondonMember since September 22, 2026
Looking for a jobCommunication skillsCustomer serviceTeamworkLeadershipOrganisational skillsZoomPowerPointStatistical skillsActive listeningEmpathy
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Looking for a jobCommunication skillsCustomer serviceTeamworkLeadership
About
An undergraduate psychology student with practical experience working in customer service. Confident in decision making and handling various challenges, determine to work to the best of my ability. Passionate about developing and growing my skillset.
Experience
Customer Advisor - B&Q Yeading - Yeading
(2019-01)
- Working within a team to provide solutions, training and motivation.
- Working independently to provide excellent customer service.
- Working on cash desks, self-service checkouts and click & collect.
- Trained in returning customers in-store and online orders
- Picking for customer home deliveries and in store collections.
- Handling phone calls and emails regarding customer enquiries and complaints.
- Replenishing stock and keeping shop floor tidy.
Customer Advisor - Blue Inc. Uxbridge - Uxbridge
(2015-01 - 2015-12)
- Dealing with customer enquiries
- Working within a team and independently to meet customer needs.
- Organising and replenishing clothing/accessories within the store
- Working on checkouts and providing customers with necessary assistance
Volunteer - Hertfordshire Domestic Abuse Helpline
(2025-01)
- Answering calls and signposting
- Active listening and showing empathy
- Filling out Call forms
Education
BSc - Psychology - University of Hertfordshire (2018-01 - 2022-12)
Level 2 - Counselling Skills Course - Kingston College (2023-01 - 2023-12)
GCSEs - Greenford High School (2015-01 - 2018-12)
