Shelly Lakaraber

Enthusiastic and customer-focused student with a positive attitude towards a fast-paced retail environment. Eager to leverage strong interpersonal skills and a proactive approach to challenges for career development while seeking an opportunity to contribute to a dynamic team, while providing exceptional customer service.

CHARITY FUNDRAING CORINDINATOR at HILINGDON YOUTH COUNCIL, CHRIST CHURCH (2023-08 – 2023-08)

Charity fundraisers for young people's mental health. Worked together with the MP for Uxbridge and South Ruislip, Steve Tuckwell, who planned to have youth mental health on the agenda and a lot more funding for youth services within the borough of Hillingdon.

• Cash Handling - Process transactions accurately, handle cash, credit cards, and digital payments securely and efficiently. Resolve customer inquiries regarding payment methods for donations.
• Flexibility - Adapted to various work schedules, including weekends and holidays, to meet the needs of the customers. Demonstrated reliability and punctuality in meeting time requirements and planning of the event at hand.

SEASONAL SALES ASSISTANT at THE WORKS, UXBRIDGE (2022-09 – 2023-01)

• Customer Service - Delivered exceptional customer service by greeting customers warmly, understanding their needs, and providing personalised recommendations. Cultivate a positive shopping experience to enhance customer satisfaction and loyalty
• Product Knowledge - Maintain thorough knowledge of product features, benefits, and current promotions. Conduct product demonstrations and provide detailed information to assist customers in making informed purchasing decisions.
• Communication Skills - Developed and maintained positive relationships with customers through clear and effective communication. Provided information on product features, warranties, and return policies.
• Problem Solving - Approached challenges as opportunities for growth and skill development. Successfully resolved customer complaints and issues, turning potential negative experiences into positive outcomes.

SEASONAL SALES ASSISTANT at CLARKS SHOE SHOP, UXBRIDGE (2024-08 – 2024-09)

• Supported store promotions and seasonal sales, helping to boost foot traffic and sales during peak times.
• Maintained a clean and tidy store environment, ensuring a positive shopping experience for customers.
• Collaborated with team members to achieve store targets and deliver exceptional service.

GCSE in German, English literature and Language, Science trilogy, Maths, Religious Studies, History, Sociology, Drama – SWAKELEYS SCHOOL FOR GIRLS (2017 – 2022)

A-LEVELS in Government and Politics, English literature and language, Sociology – SWAKELEYS SCHOOL FOR GIRLS (2022 – 2024)

MA in International Relations and Legal Studies – UNIVERSITY OF ABERDEEN (2024 – 2028)