Sheun Samuel

Reliable and customer-focused retail professional with experience in fast-paced store environments. Skilled in delivering excellent customer service, handling transactions accurately, maintaining stock levels, and supporting team targets. Strong communication skills with a proactive and positive approach to meeting customer needs.

Retail Assistant at Iceland Foods (2023-01 – 2023-10)

Delivered exceptional customer service in a fast-paced retail environment

• Delivered exceptional customer service in a fast-paced retail environment, assisting high volumes of customers daily with product queries and recommendations.
• Operated tills accurately, handling cash and card transactions while maintaining efficient checkout flow.
• Replenished stock, maintained visual merchandising standards, and ensured shelves were fully stocked and well presented.
• Monitored stock levels and supported inventory management to reduce shortages.
• Collaborated with team members to meet daily sales targets and maintain store performance.
• Assisted with deliveries, unloading stock and organising the stockroom to ensure smooth store operations.

Warehouse operative at Yodel (2023-01 – 2023-03)

Supported efficient stock handling and distribution in a high-volume environment

• Supported efficient stock handling and distribution in a high-volume environment.
• Worked accurately under time pressure to meet daily dispatch targets.
• Maintained organisation and attention to detail to ensure correct order processing.
• Demonstrated reliability and strong teamwork within a fast-paced logistics setting.

E-Commerce & Website Manager at DL Durags (2022-01 – 2025-12)

Managed e-commerce operations and customer service for online platform

• Processed 2,000+ customer orders with a strong focus on accuracy and timely delivery.
• Delivered high-level customer service via email and online platforms, achieving a 95% customer satisfaction rate.
• Managed stock levels and coordinated with suppliers to ensure product availability.
• Handled customer queries, complaints, and returns professionally and efficiently.
• Applied strong organisational skills to maintain smooth day-to-day operations.

Social media Lead assistant at The little coffee company (2025-10 – 2025-12)

Led social media content creation and community engagement strategy

• Planned, created and scheduled high performing shortform video and static content
• Developed strong communication and interpersonal skills through managing brand partnerships.
• Maintained professional client relationships and met strict deadlines.
• Built strong understanding of branding, customer engagement, and sales-driven content.
• Managed multiple projects simultaneously while maintaining high standards of quality.
• Lead the end-to-end content creation process across multiple social media platforms and managed content calendars for consistent posting schedules.
• Foresaw community engagement by monitoring comments, DM's and audience feedback

Bachelor in Interior Architecture and Design – University of Hertfordshire (2020-01 – 2023-12)

A-Levels in Applied Science, Product Design, Business – A-Levels (2020-01 – 2020-12)