Shruti Gudhka

As a dedicated Customer Service Representative, I excel in delivering top-notch customer support and ensuring customer satisfaction. With a strong background in handling diverse customer inquiries, resolving issues efficiently, and maintaining a positive, professional demeanor, I am committed to enhancing customer experiences. My excellent communication skills, attention to detail, and proactive approach enable me to build strong relationships with customers and contribute effectively to team goals.

Passionate about helping others and continuously improving processes, I thrive in dynamic environments and am eager to bring my expertise to a new opportunity.

Housekeeper, Estelle Manor (03/2024 - Present)

• Maintained pristine conditions of accommodations and facilities.
• Attended to guest needs promptly and courteously.
• Collaborated with the housekeeping team to uphold high cleanliness standards.
• Performed routine inspections and identified areas needing attention.

• Provided warm greetings and created a welcoming atmosphere at Kassam Stadium.
• Managed till closing duties and handled cash/card payments.
• Delivered friendly and fast service, unloaded deliveries, and stocked shelves.
• Optimized checkout processes to reduce customer wait times.

• Worked at Oxford Instruments Company, maintaining hygiene and presentation standards.
• Followed health and hygiene protocols to minimize food contamination.
• Assisted in meal preparation and operated cash points.
• Completed cleaning duties to ensure a clean kitchen environment.

• MSc in Management and Business Analytics, Oxford Brookes University (2024 - 2025)
• Post Graduation in Business Analytics and Intelligence, Harvard Business School, Mumbai (12/2021)
• PG in Business Analytics and Intelligence, Amity University (06/2021)
• Bachelors in Accounting & Finance, KES College, Mumbai (10/2020)