Sienna Bae

I am a highly ambitious individual with a constant drive to further myself. I have a cheerful and optimistic outlook to my work and also enjoy working as part of a team. My strong organizational skills along with my ability to prioritize workload and multitask go hand-in-hand with my calm personality – something that many of my colleagues have found reassurance in.

I work well under pressure, and I am able to use my own initiative in order to progress in work. I tend to take a more analytical approach to tasks rather than making rash decisions; this leads to my ideas and courses of action being logical, effective and to the point; this has served me well when working on highly time-critical projects. I'm able to communicate efficiently whether that is on the phone or in person and also possess skills in Microsoft Office; word, excel including Google Spreadsheets and PowerPoint.

Furthermore, I am a team player and always willing to contribute in any form possible.

Game Presenter at Proxy Live Solutions (2025-11 – Present)

• Deliver professional live presentations to a global audience in a fast-paced, regulated environment
• Ensure strict adherence to operational procedures and compliance standards
• Maintain high levels of accuracy in real-time transactional processes
• Manage multiple responsibilities simultaneously, including system monitoring, customer interaction, and procedural execution
• Collaborate cross-functionally with technical and supervisory teams to ensure smooth operations
• Respond to live customer inquiries while maintaining performance standards and brand representation
• Work efficiently under pressure in time-sensitive, performance-driven settings
• Maintain detailed awareness of policies, responsible gaming practices, and internal quality standards

Front Office Receptionist at NYX Hotel Portobello (2024-04 – 2025-04)

• Ensure that guests have a positive and seamless experience throughout their stay by providing exceptional service and addressing their needs in a professional and courteous manner
• Manage and respond to incoming guest inquiries across various communication channels, including phone, email, and messaging platforms, ensuring prompt and accurate assistance
• Address guest complaints or issues promptly, ensuring they are resolved efficiently or escalated to the appropriate department or management when necessary
• Ensure we meet our monthly targets on booking platforms by conducting daily departmental meetings to monitor progress and address any challenges
• Handling payment disputes or clarifications, adjusting folios for errors, and compiling daily reports that summarize all payments and billing activities ensure that all revenue is accurately accounted for
• Promptly communicate with each department regarding guest requests, group arrivals, and any special needs to ensure seamless coordination and exceptional service

CS Guest Specialist at Booking.com (2023-03 – 2024-01)

• Promptly responding to customer queries in a timely and accurate way via live chat, email, and phone
• Identify customer needs and help customers use specific features
• Update internal databases with information about technical issues and useful discussions
• Share feature requests and effective workarounds with team members
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comment

Operations Manager at DOLLOO LTD (2020-09 – 2023-02)

• Oversee daily end-to-end operational processes, including order management, inventory coordination, and fulfilment workflows
• Monitor KPIs such as order accuracy, delivery timelines, and return rates to ensure service level targets are met
• Coordinate with suppliers, logistics partners, and internal departments to optimise operational efficiency
• Manage stock control processes, forecast demand, and prevent overstock or shortages
• Supervise and support operational staff to maintain productivity and quality standards
• Identify process inefficiencies and implement workflow improvements to enhance performance
• Handle escalated customer issues related to orders, refunds, and delivery discrepancies
• Ensure compliance with company policies, payment procedures, and data protection regulations
• Analyse sales and operational data to support strategic planning and decision-making
• Manage scheduling, workload allocation, and resource planning within the operations team

Hospitality Management – Keimyung College University (2018-03)