Hardik Wadhwana
Operations manager
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About
Healthcare and operations professional with experience coordinating international patient transfers, air ambulance missions, airline medical movements, medical escorts, ground ambulance networks, hospital handovers and cross-border logistics. Combines operational discipline with digital transformation, AI-enabled workflow thinking and a background in creative/media production. Known for structured coordination across hospitals, medical teams, aviation partners, insurers, assistance companies, vendors and patient families in time-sensitive environments.
Experience
Operations Executive at AIR MEDICAL 24x7 (2024-01 – Present)
- Coordinate end-to-end international medical transport cases, including air ambulance, commercial airline medical movements, stretcher cases, medical escorts and ground ambulance connections.
- Liaise with treating and receiving hospitals, physicians, medical crews, aviation providers, ground transport partners, insurers, assistance companies and families to maintain continuity across each stage of a patient journey.
- Support case assessment, mission planning, documentation flow, transport option evaluation, operational timelines and escalation of time-critical dependencies.
- Apply risk-management and contingency-planning principles to anticipate delays related to clinical readiness, flight changes, hospital acceptance, ground transport, documentation and cross-border requirements.
- Contribute to process improvement through structured workflows, operational dashboards, automation concepts and practical use cases for AI-assisted healthcare operations.
- Develop thought-leadership content around patient safety, medical repatriation, hospital partnerships, healthcare operations and AI in air-medical coordination.
Digital, Creative & Business Operations at CREATIVE BOX
- Worked across digital marketing, branding, website development, content production, client servicing and project coordination for business and creative projects.
- Managed multi-disciplinary requirements spanning websites, SEO, social media, campaign assets, creative production, vendor coordination and client delivery.
- Expanded focus toward AI-enabled digital services, workflow automation, web solutions and digital transformation for SMEs and service businesses.
Photography, DOP & Aerial Cinematography at CREATIVE MEDIA / CINEMATOGRAPHY
- Built hands-on experience in photography, cinematography, event production and visual storytelling across commercial, wedding, travel and entertainment assignments.
- Credits include co-director of photography and aerial/drone cinematography work for Indian screen productions, supporting disciplined on-set coordination and technical execution.
Education
Higher Secondary Certificate (H.S.C.) in Commerce with Information Technology & Mathematics
