Adrian Guerra

Operations Manager with 15 years at DOC Cleaning, progressing from Cleaner to managing 75 sites and around 120 staff across DOC’s West End Portfolio. Experienced in running busy corporate buildings, keeping hygiene and compliance standards high, quoting for additional services, managing subcontractors and building strong client relationships.

Operations Manager | West End Portfolio - DOC Cleaning - London

(2017-05 - 2026-06)

• Managed 75 sites and around 120 staff, leading recruitment, onboarding and training and ensuring full health and safety compliance, including COSHH assessments, risk assessments and incident reporting.
• Prepared quotations for clients requesting additional services, including periodic deep cleans and changes to daily cleaning specifications.
• Built and maintained strong relationships with around 40 building managers and 30 office managers, acting as their main point of contact.
• Led monthly client review meetings, presenting reports on quality audits, consumables usage and subcontractor performance, and maintaining audit scores of 80-95%.
• Coordinated subcontracted services across all sites, including window cleaning, pest control and laundry, monitoring around 120 subcontractors against agreed standards.
• Managed the ordering of cleaning supplies and consumables for several sites within the monthly budget, and processed fortnightly payments for operatives using Templa, Facilities Management App and Compliance Platform.

Area Supervisor | West End Portfolio - DOC Cleaning - London

(2016-03 - 2017-05)

• Supervised and supported cleaning operatives across multiple sites, including The Walkie-Talkie, ensuring high presentation standards through regular site inspections and quality checks.
• Organised staff cover for short-notice absences and monitored attendance, performance and timekeeping.
• Maintained strong working relationships with employees, clients and site contacts, addressing day-to-day operational issues promptly and ensuring health and safety procedures and company policies were followed.

Site Manager | 60 Threadneedle Street - DOC Cleaning - London

(2014-02 - 2016-03)

• Managed all cleaning operations at 60 Threadneedle Street, leading a team of operatives across day and evening shifts.
• Acted as the main point of contact for the building manager and tenants, resolving service requests within a short timeframe.
• Planned staff rotas and covered absences to ensure the full cleaning specification was always delivered, and carried out regular quality audits and inspections, achieving audit scores of 80-90%.
• Recruited, inducted and trained new operatives on cleaning procedures, equipment and COSHH, and ordered cleaning supplies and consumables for the site within the monthly budget.

Site Supervisor | 60 Threadneedle Street - DOC Cleaning - London

(2012-05 - 2014-03)

• Supervised a team of cleaning operatives across floors, allocating daily tasks, checking work quality and training new starters on cleaning methods, equipment uses and safe chemical handling.
• Inspected washrooms, kitchens, offices and common areas daily, resolving issues before they reached the client, and monitored stock levels of supplies and consumables, raising reorders with the Site Manager.

Cleaner and Team Leader | 60 Threadneedle Street - DOC Cleaning - London

(2011-05 - 2012-05)

• Delivered cleaning services that consistently met client standards, leading to promotion to a leadership role.

Colegio Particular Federico Gauss (1994 - 2000)