Administration Assistant - 0-19 Health Visiting and School Nursing Team - Telford
(2019-11)
- Ensuring that I complete safeguarding documents for the Health visitors and School Nurses to input on to clients records and onto the Monthly Team Planner for the clinicians to undertake.
- Managing enquiries when taking calls from healthcare professionals, social workers, schools and other external agencies.
- Using a system called Rio to input client details and to update and uploaded documents to records.
- Using a system called Careplus to locate and update client records on Rio.
- Completion of NHS Numbers for the healthcare visitors when attending child protection meetings each month.
- Using office machine and completing other related office duties.
- Booking appointments for new babies to be weighed, around Telford.
- Booking development reviews for 1 and 2 year olds.
- Uploading antenatal and safeguarding documents to clients records on Rio.
Volunteer - Age UK
(2018-01 - 2018-05)
Worked voluntarily in the Age Uk organisation whilst expecting my 2nd child in end of May in 2018.
- Assisting an experienced team towards organising an annual event held at the Oakengates Theatre Telford every May.
- The 2018 event was part of Telford's 50 year celebration. Assisted in the production of posters advertising the event. The posters were created with the use of publisher.
- Produced an excel sheet to show seating arrangements at the event, inputting customer details.
- Mail Merge – employed to send out letters and any other relevant information with regards to the event which included payments received and confirmation of tickets.
Volunteer - Age UK
(2019-01 - 2019-05)
Volunteered whilst looking after 11 month old daughter.
Administrator/Receptionist - Shawbirch Medical Practice - NHS
(2016-12 - 2017-12)
- Managing calls to and from patients, pharmacies and hospitals; dealing with enquiries.
- Booking and cancelling appointments.
- Handling correspondence.
- Typing letters and preparing documents and medical reports.
- Adhering to strict rules of confidentiality.
- Scanning patient documents using docman.
- Producing invoices.
- Liaising with doctors, patients, pharmacies and hospitals.
- Associated tasks included filing, faxing, photocopying and emailing.
- Accurate and timely data entry of patient records.
- Willingness to be flexible if additional cover was required due to things such as annual leave and sickness.
HR Administration Assistant - CWPT – NHS
(2015-11 - 2016-12)
- Receiving incoming calls for the department, taking action where appropriate or taking messages for members of the department team.
- Minute taking in monthly meetings.
- Act as first point of contact, mainly by phone and email for the HR Admin Services team.
- Liaising with other departments within the HR Function, including other members of the wider HR team, trade union reps and other staff reps.
- Providing comprehensive service using word processing, spreadsheets, databases and email.
- Filing, photocopying and distribution of correspondence and reports as required.
- Providing cover for other administration and secretarial colleagues within the HR team during periods of absence.
- Able to train in DBS checks for NHS professionals i.e GPS, Nurses, Healthcare Assistants.
- Using ORACLE package for professional confidential data.
- Updating the ESR system regarding annual leave, sickness and study leave for GP's.
- Arranging induction packs for Band 7 employees.
HR Administrator - Entanet
(2015-04 - 2015-06)
Temporary Contract through Hays Agency.
- Providing policy advice and guidance for day to day employee issues in a sensitive, professional and timely manner; using face to face communication, telephone, email and fax.
- Liaison with recruitment agencies to supply temporary and permanent employees.
- Preparing and submitting payroll data on a monthly basis.
- Provide HR reports eg headcount, attendance, turnover etc on Astrow.
- General administration for the HR Department e.g contract and letter preparation, IT System data input and filing of all personnel file information.
- Administering and recalling company equipment from employees.
Administrator - Primary Care Well Being Service
(2015-02 - 2015-03)
Temporary Contract Through Hays Agency.
- Sending out appointment letters.
- Arranging appointments.
- Typing letters.
- Communicating and team working with members of staff.
- Cancelling appointments.
- Communicating with counsellors, PWP therapists and CBT therapists.
Administrator - Nexus
(2014-10 - 2014-12)
Temporary Contract Through Hays Agency.
- Prioritising accounts in retention to maximise cash recovered and customer satisfaction.
- Contacting businesses to solve pricing issues with invoices.
- Investigating issues with shortage of goods supplied or any discrepancies.
- Arranging collection of goods to be returned and creating credit notes.
Administrator/Receptionist - Malling Health Telford
(2010-02 - 2013-03)
- Managing calls to and from patients, pharmacies and hospitals; dealing with enquiries.
- Booking and cancelling appointments.
- Typing letters and preparing documents and medical reports, adhering to strict rules of confidentiality.
- Handling correspondence.
- Administration support to other departments.
- Producing invoices.
- Liaison with doctors, patients, pharmacies and hospitals.
- Associated tasks, including filing, faxing, photocopying and email.
- Dealing with incoming post.
- Record office stationery.
- Scanning patient documents, using docman.
- Accurate and timely data entry of patient records.
- Summarising patient notes and meeting targets for QOF.
Receptionist/Administration Assistant - Queen Mary's Rd Medical Practice - Coventry
(2004-07 - 2009-08)
Reporting to the Practice Manager. Reason for leaving: Relocated to Telford.
- Dealing with incoming and outgoing calls to and from patients, pharmacies and hospitals; addressing enquiries.
- Working with the utmost discretion, a sympathetic and understanding approach and maintaining the strictest levels of confidentiality at all times.
- Booking and cancelling appointments.
- Typing letters and preparing documents and medical reports.
- Producing invoices.
- Handling correspondence.
- Liaison with doctors, patients, pharmacies and hospitals.
- Associated tasks, including filing, faxing, photocopying and email.
- Accurate data entry of patient records.
- Scanning patient documents.
- Use of Word, Excel, PowerPoint, Internet and LV systems.
- Taking minutes of meeting.
- Additional responsibility of designated Key Holder; opening surgery and disarming alarm system.
Administration Assistant - Peugeot Coventry - Coventry
(2001-01 - 2004-07)
Reporting to the Manager and Team Leader in the department dealing with the distribution of motor vehicles worldwide. Peugeot is a major French car brand, part of PSA Peugeot Citroën, who are the second largest European car manufacturer.
- Administration support to other departments.
- Typing documents using Word.
- Accurate data input onto Excel spreadsheets.
- Prioritising workload to achieve deadlines.
Administration Assistant - Stoke Primary School - Coventry
(1997-09 - 2000-12)
- Greeting all visitors to the school, including parents, officials and outside representatives.
- Working with the School Secretary to provide administrative support including data entry, marking Registers and calculating dinner money.
- Handling correspondence.
- Associated tasks including photocopying, faxing and filing and producing posters.
- Administration support to the Head Teacher and for the Finance Manager.
