Simon Hall

I am looking to progress within PH Jones, I feel I can really make a greater positive impact by taking a more senior role by being a leader.

Concierge - BT Concierge - Doncaster

(2021-03)

Quickly promoted to a new role within BT due to my performance on the Technical Help Desk, I made the Concierge role my own. This demanding role involved ensuring that the entire site (6-800 staff) were supported through their daily routines and running a number of site and multi-site events.

• Running charity or support events for various great causes
• Dropping off or collection of equipment for home workers
• Building relationships with local communities, charities and businesses to provide support
• Negotiating discounts for BT staff

Administration - PH Jones

(2023-08 - 2026-04)

Working on a busy social housing contract for 4 distinctly different clients (Leeds City Council, Unity housing, the new Manningham contract and Onward Homes (Liverpool). This fast paced role includes handling customer queries, managing engineers daybooks and building solid working relationships up with the clients via email and telephone communications – since beginning this role last year I have become the "go to guy" for repair and service queries for Leeds and services for Onward supporting and helping colleagues regardless of them being new, or existing colleagues.

• Instrumental in support for LA during absence and holidays
• Support the CSM in developing new staff to become proficient in their roles

Administration - XP Trust

(2026-04 - 2026-06)

A temporary administration role within a busy secondary school, this role included handling parent queries, letter, email and phone contact to parents in regards to attendance, disciplinary action and upcoming events. This busy role included answering varying queries from parents, teachers and other administrations (school, local authority) building working relationships across all levels of the business.

• Organising trips, coaches, accommodation and payments from school and parents
• Chasing outstanding payments for dinners, technology and trips

Support Staff - Elior Mobile Support - BT/Plusnet call centres

(2022-08 - 2023-08)

This role was for a fast paced Catering company working onsite within the BT/Plusnet call centres, this role was multifaceted ranging from Basic food handling to Cooking/preparing food, management documentation, finances as well as Customer Service to 100s of staff on each of the 6 sites I supported.

Technical Help Desk Agent - BT Technical Help Desk - Doncaster BT Call Centre

(2020-10 - 2021-03)

I began my career as a technical help desk agent, supporting customers on faults as well as various over queries and concerns they may have with their BT Account. This role included using various systems to provide technical support queries from customers, providing a "One call fix" on almost every call.

Product Analyst/Technical Executive - URIS Group (rebranding of Ryan Direct Group)

(2016-06 - 2020-08)

Management of a unit of Underwriting technicians. Project management of multiple Software applications in house including testing and implementation.

• Implementation, change and regression testing with 4 years' experience in each
• Create/Develop and maintain testing solutions for multiple product
• Trello testing management software experience
• 4 Years experience in Manual and automated testing including building and implementation of testing sources
• 4 Years experience of working within a UAT environment to ensure testing is fully completed prior to public release
• Training and guidance manuals created to ensure testing is conducted within the correct guidelines
• Audit and process management to ensure guidelines are followed correctly
• Quality assurance trained
• Self-managed and priority assessment, as well as the proven ability to work within a team/manage a team
• Strong relationship building skills across multiple levels of influence (director/Broker/Customer) as well as external company relationship management experience

Sales/Support Advisor - Ryan Direct Group

(2015-11 - 2016-06)

Working in a busy Sales/Service Support team, my role included managing the day-to-day processes of the administration functions of a busy Insurance Brokerage. Work daily includes, managing of inboxes, supporting of Sales/Service Advisors on complex issues, complaint handling, Spreadsheet management (productivity, activity (outbound and inbound calling, renewals etc). This role also includes building good relations with internal and external customers, third party companies (Shop Direct, Simple, Close Brothers Premium Finance) to ensure smooth running of operational support.

Claims Handler - Ryan Direct Group

(2013-03 - 2015-10)

Working in a busy claims handling role, I was one of the few advisors to train across multiple campaigns, learning each role fully to support teams ranging from specialist claims to travel claims. This was a diverse role where I was required to support customers through the full claim process whilst ensuring compliance with the policy wordings of many insurance providers and types.

Sector Lead/Team Manager - ESG

(2012-12 - 2013-12)

By utilising my good work ethic, learning fast and working hard I not only smashed my own sales targets, but was rewarded by rapid promotion to a Sector Lead/Team Manager Role, Using my previous sales/management experience I helped build the teams sales through management of people, replacement of old Data sources, implementation of training, development tools and attendance management, this role included recruitment and HR processes, as well as full versatility in the disciplinary procedures.