Simon Jaggers

An experienced, results-driven Operations and Shift Manager with over a decade of experience leading teams, optimizing workflows, and managing daily business operations in fast-paced, high-volume environments. Having recently completed a Level 3 Step Up to Policing qualification at Staffordshire University, I bring strong professional development, critical thinking, and a deep commitment to structured, compliance-driven environments. Highly adaptable and seeking to transition robust leadership, logistical, and organizational skills into a structured daytime operational, logistics, or team leader role.

SHIFT OPERATIONS MANAGER - Hospitality & Retail Sector

(2021-11)

Directly led daily site operations and shift workflows for a high-volume business, ensuring maximum efficiency and strict policy compliance.

• Team Leadership: Managed, recruited, and mentored teams of staff, running daily briefings and conducting performance evaluations to boost productivity.
• Financial Oversight: Accountable for daily financial transactions, cash reconciliation, expenditure analysis, and inventory cost control.
• Compliance: Enforced strict health, safety, and hygiene standards, ensuring full regulatory compliance during fast-paced shifts.
• Problem Solving: Acted as the primary point of contact for conflict resolution, successfully handling employee and customer queries with balanced solutions.

OPERATIONS TEAM LEADER & COACH - Hospitality & Retail Sector

(2013-09 - 2021-11)

Progressed from front-line team member to certified trainer and shift lead.

• Designed and executed comprehensive staff training programs, improving team operational knowledge and retention.
• Managed front-line customer service and order fulfillment under tight time constraints.
• Maintained inventory accuracy, stock rotation, and workplace safety protocols.
• Acted as a mentor to junior staff, communicating daily business targets to align the team with operational goals.

INVENTORY PICKER & PACKER - Argos

(2012-11 - 2013-01)

• Efficiently managed high-volume stock selection, product packaging, and order fulfillment.
• Adhered strictly to warehouse safety protocols and maintained rigorous inventory accuracy.
• Resolved customer queries promptly and provided excellent front-line support.

Level 3 Step Up to Policing - STAFFORDSHIRE UNIVERSITY (2025-09 - 2025-12)

BTEC Diploma in Public Services - LOUGHBOROUGH COLLEGE

Certificate of Personal Effectiveness - LOUGHBOROUGH COLLEGE

OCR Level 1 Certificates in Adult Literacy and Numeracy - LOUGHBOROUGH COLLEGE