Simona Nita

Dedicated and customer-focused hospitality professional with over 8 years of experience in front-of-house operations and team management. Skilled in maintaining high service standards, leading teams, and ensuring smooth day-to-day operations. Passionate about creating exceptional guest experiences and supporting business growth within the hospitality sector.

Front of House Supervisor - Resta Coffee - London, UK

(2023)

• Manage day-to-day front-of-house operations in a busy coffee shop.
• Ensure consistent delivery of excellent customer experiences.
• Supervise, motivate, and train staff to meet service and performance goals.
• Monitor supplies, assist with ordering, and support management duties.

Barista / Shift Leader - Costa Coffee - London, UK

(2020 - 2023)

• Provided high-quality coffee and customer service in a fast-paced environment.
• Trained and supervised new team members.
• Handled daily cashing-up, stock control, and shift organization.
• Maintained compliance with hygiene and safety standards.

Front of House Assistant Manager - Baker & Spice - London, UK

(2018 - 2020)

• Oversaw front-of-house operations ensuring excellent customer service.
• Managed staff scheduling, training, and performance.
• Assisted with cash handling, inventory management, and store procedures.
• Supported management with sales and service targets.

Receptionist

1 year of experience

• Welcomed visitors and provided a professional, friendly first point of contact.
• Answered and directed phone calls, messages, and general enquiries.
• Managed appointments, schedules, and front-desk administration.
• Maintained records and supported day-to-day office operations.

Bachelor’s Degree - Business and Management in Tourism - Canterbury Christ Church University (2025)