Simran Kour

Motivated and people-focused professional with 5+ years of experience in customer service, sales, leadership, and client engagement across retail, hospitality, security, and marketing environments. Strong ability to build relationships, understand client needs, and match individuals to suitable roles. Experienced in interviewing, training, team supervision, conflict resolution, and delivering high-quality service in fast-paced environments.

Known for excellent communication, strong organizational skills, and a proactive approach to achieving targets.

Security officer / Store Detective (Customer-Facing Role) - Impact Services - London

(2026-04)

• Delivered exceptional customer service while maintaining a safe and welcoming environment for shoppers.
• Built strong rapport with customers, enhancing trust and repeat visits.
• Supported store teams by identifying customer needs and ensuring smooth operational flow.
• Prepared detailed reports that strengthened communication between management and external partners.

Assistant Manager - Heavenly Desserts - Watford

(2025-11 - 2026-03)

• Assisted with hiring, on-boarding, and training new staff.
• Evaluated employee performance and identified development needs.
• Managed rotas, staffing levels, and team motivation to ensure smooth operations.

MSc - International Business - University of Bedfordshire (2023-11)

Bachelor of Commerce - B.Com