Sofiya Khan

I was responsible for ensuring the processing and distribution of mail items. My duties include sorting incoming and outgoing mail by hand and verifying addresses, and preparing mail for delivery. I adhere to strict timelines and quality standards to ensure that all mail reaches its intended destination promptly and accurately.

Customer Service Representative - Sweet Affairs Ealing - Ealing

(2018-01 - 2026-08)

• Answered customer inquiries via phone, email, and in-person.
• Assisted with special orders and catering requests.
• Managed social media accounts and engaged with customers online.
• Handled customer feedback and implemented improvements.
• Organised and participated in community events to promote the shop.
• Created and tested new ice cream flavours and recipes.
• Ensured all ingredients were fresh and of high quality.
• Maintained cleanliness and organisation in the kitchen.
• Monitored the freezing process to achieve the perfect texture.
• Collaborated with the marketing team to promote new flavours.

Electrical Soldering Specialist - Electro patent - Hayes

(2008-01 - 2015-12)

As an Electrical Soldering Specialist, my primary responsibility involves soldering electronic equipment with precision and accuracy. I ensure all components are correctly and securely soldered to meet high-quality standards.

• Successfully soldered over electronic components with a 99% accuracy rate.
• Reduced soldering defects by 15% through the implementation of improved techniques and quality checks.
• Trained and mentored five new employees on best practices in soldering electronic equipment.
• Developed a comprehensive maintenance schedule for soldering tools, increasing their lifespan by 20%.
• Collaborated with the engineering team to identify and resolve soldering-related issues, reducing downtime by 10%.
• Consistently met and exceeded production targets while maintaining high-quality standards.

Warehouse operative - D-Link - Park Royal

(2006-01 - 2006-12)

As a Warehouse Operative, I was responsible for the efficient receipt, storage, and dispatch of a wide range of goods. My duties included picking and packing orders, loading and unloading delivery vehicles, and ensuring the cleanliness and organisation of the warehouse. I also operated pallet jacks, and adhered to all health and safety regulations.

• Successfully managed the receipt and dispatch of orders daily. Maintained a 99% accuracy rate in order picking and packing.
• Implemented a new inventory management system that reduced stock discrepancies by 20%. Trained and mentored new staff, improving team productivity by 15%.
• Consistently adhered to health and safety regulations, resulting in zero workplace accidents. Optimised warehouse layout, increasing storage capacity by 10%

Mail sorter - Royal Mail - Heathrow Royal Mail

(2005-01 - 2005-12)

As a Mail Sorter at Royal Mail in 2005, I was responsible for efficiently organising and categorising a high volume of mail and parcels. My duties included sorting mail by postcode, ensuring accuracy in the distribution process, and maintaining a clean and orderly working environment. I collaborated closely with team members to meet daily deadlines and adhered to all safety and security protocols.

Additionally, I utilised sorting machinery and manual methods to ensure timely processing and delivery of mail.

• Successfully sorted and processed of mail daily. Maintained a 99% accuracy rate.
• Contributed to a 15% increase in overall team efficiency through effective collaboration. Received commendation for consistently meeting or exceeding daily sorting quotas.
• Implemented a new organisational system that reduced sorting time by 10%.
• Ensured compliance with all Royal Mail safety and security standards.

Intermediate (10+2) - Sangam Laxmibai College (2000-04 - 2002-04) Hyderabad (India)

Teaching assistant qualification (2025-09-30)