Sole Energi

Highly presentable, confident and self-motivated professional. Strong ability to work independently and as part of a proactive team. Highly organised with excellent time management and prioritisation skills. Confident communicator with strong interpersonal and customer service skills. Resourceful problem-solver with a calm, professional manner. Thrives under pressure in fast-paced, customer-facing environments.

Appointment Manager / Reception Manager at Pragnell (2022-05 – Present)

• Managed all incoming communications and reception operations across multiple sites
• Produced rotas, reports, and maintained accurate staff records and directories
• Coordinated internal communications, holiday calendars, and filing systems
• Supported events, handled post, and updated office records
• Trained and mentored new reception staff

Front of House & Admin Support at Barrowhill Hall (2021-06 – 2022-03)

• Provided administrative and reception support
• Maintained medical filing with discretion and confidentiality
• Supported patients and families professionally

Accounts / Administrator Assistant at Phillips Joinery Ltd (2015 – 2021-06)

• Sole responsibility for day-to-day office management
• Invoicing, debt collection, payroll monitoring, and accounts filing
• First point of contact for clients and suppliers
• Maintained structured filing and customer service standards

Office Supervisor (Scheduling) at Hoar Cross Hall (2013-02 – 2015)

• Supervised scheduling team of 10 in a high-volume environment
• Managed customer complaints, payments, and cash handling
• Produced daily schedules and audits for a £10m operation
• Front-of-house reception, gift sales, and service promotion

Receptionist / Control Manager at Ashbourne Accident Repair Centre (2009-02 – 2013-02)

• Primary contact for staff, insurers, and external stakeholders
• Managed complaints, disputes, databases, and invoicing
• Supervised team of 10 staff and represented company at meetings

Health & Wellbeing Executive (Self-Employed) (1995 – 2009-02)

• Managed and marketed premium aromatherapy products
• Bookkeeping, stock control, customer service, and marketing

Clinic Manager at C&K’s Treatment Clinic (1990-08 – 1995-02)

• Staff supervision, bookings, customer service, and financial administration

Level 2 Certificate in Mental Health First Aid & Advocacy – NCFE CACHE

VTCT Level 3 in Reflexology – University of Derby

VTCT Level 3 in Health & Safety, Security & Employment Standards – University of Derby

CGLI Hairdressing Certificate – Mackworth College

RSA Typing Levels 1 & 2 in Legal and Audio Typing