Sophia Chappell

With substantial experience working in the charity sector, I am a flexible, communicative and target driven employee. As a highly organised member of the team, I make every effort to achieve and exceed expectations, particularly when it comes to the volunteers that I manage. Capable of taking the initiative and strategically managing my time.

I can work across multiple projects fluently, while staying well connected with our service-users, volunteers, and my fellow colleagues alike. I am eager to bring my highly transferable skills to your organisation.

Mental Health Volunteering Coordinator - Jami

(2021-09)

• Recruiting volunteers for the whole of the organisation
• On-boarding volunteers through specialised volunteer inductions
• Running training sessions
• Updating CRM database
• Communicating policies and procedures
• Assigning a role manager
• Created and implemented clinical supervision programme
• Ensuring that all recruitment, induction, and on-boarding practices align with volunteering best practice procedures
• Attending training courses
• Designing, writing, and putting together new policies
• Completing DBS checks
• Conducting annual reviews and exit interviews
• Design all volunteering training programmes - including gaining CPD Accreditation

Volunteering & HR Officer - JDRF

(2017-09 - 2021-09)

Leading the JDRF Volunteering Programme, as the sole member of the volunteering team

• Recruiting all JDRF volunteers, adhering to best practice
• Undertaking HR related administration, alongside the HR manager
• Undertaking administration tasks related to recruitment and onboarding of new employees
• Implementing change within the volunteering programme, by designing new and exciting projects for volunteers to get involved in, such as Volunteer Speaker Programme, Youth Ambassador Programme, Clinic Connect Programme, Insight and Experience Panel
• Analysing, reviewing, and improving these programmes wherever possible
• Implementing proper procedures and policies around volunteering, in line with best practice for volunteering and the sector
• Monitoring, evaluating and reporting on all aspects of the volunteering programme and presenting these findings to SLT and the board of trustees

Fundraising Officer - JDRF

(2017-09 - 2021-09)

• Responsible for leading on 'thanking and banking'
• Recorded and assigned all donations to the charity on CRM, Donorflex
• Kept accurate records of these donations using Excel
• Thanked all supporters for donations to the Individual Giving team, including single and regular donors
• Worked with the IG manager to design, promote and send our Spring 2018 direct marketing appeals
• Implemented donor journeys to improve the way in which we communicated with our supporters and to raise more money and awareness for type 1 diabetes

Fundraising Administration Assistant - Whizz-Kidz

(2016-09 - 2017-09)

• Centralised administration support to the regional fundraising team based across the UK
• Leading on projects where required for example taking on the role as the Volunteer Co-ordinator for the team
• Undertaking research and completing mailings to engage donors
• Stewarding supporters
• Liaising with the Supporter Services Manager to implement a more streamlined process receiving, recording, and thanking donations across the fundraising department
• Managing the CRM database, Raisers Edge for the fundraising team including all donations across the organisation, keeping records up to date, recording all organisationally important data including communications to donors and volunteers

Fundraising Intern - Refuge

(2015-09 - 2015-12)

Trainee Facilitator - Restorative Gloucestershire

(2015-09)

Helpline Support Volunteer - Gloucestershire Rape and Sexual Abuse Centre

(2014-09 - 2016-05)

Sales Administrator - Greengrocers

(2021-09)

Undergraduate Degree - Criminology (BSC) - University of Gloucestershire (2012-09 - 2015-06)

A-Levels - High School For Girls (2009-09 - 2011-06)

GCSEs - High School For Girls (2004-09 - 2009-06)