Sophie Goodhead

A self-motivated and driven individual with experience working on short-term contracts. Currently volunteering at a charity shop, I am always looking to lend a hand where I can, helping customers and colleagues. Able to thrive in fast-paced retail settings while maintaining a friendly and approachable attitude. Confident using tills, assisting with customer inquiries, and supporting colleagues to deliver excellent service in line with standards.

The Air Ambulance Charity

Volunteer | September 2025-Present

• Support shop operations twice weekly, confidently managing tills and transactions
• Deliver friendly, helpful customer service by assisting with enquiries and purchases
• Handle cash accurately and efficiently, ensuring correct change and smooth payments
• Ensuring senior staff are kept aware of cash lifts, deliveries and important communications
• Adapting and stepping into other job roles when the support is needed - tills, shop floor, processing donations, etc
• Reliable with consistent attendance and responsible in my role

Catering Assistant | September 2025

• Providing friendly and efficient service, satisfying the customers' requests
• Confident in making various drinks and handling bakery items
• Conscious of allergies and customer preferences
• Strong multitasking abilities, with a focus on accuracy, speed, and creating a welcoming atmosphere for customers
• Confidently operating tills and card machines

University of Gloucestershire – Cheltenham

BA (Hons) Television Production | 2022–2025

• Achieved: Upper Second Class