Stacey Jayne Copeland

I have a varied background within my roles and I also hold a full SIA license and work a part time job in the security industry, with a first aid qualification. I am extremely adaptable and work well under pressure and I am open to changes within all roles. I am very reliable and work well within a team, I also work alone within the security industry.

Administrator/ Customer experience officer - Johnnie Johnson - Stockport, Cheshire

(2023-04)

• Mange and update housing applications, upload confidential documents to applications
• Review proof of right to rents, disability claims, references and proof of homelessness
• End tenancies and ensure all vacant properties are re advertised
• Liase with Housing officer regarding al relevant subjects
• Answer general enquires via emails/ calls
• Support with resident portal queries
• Assist with all rent queries, debt management, general enquiries
• Process payments
• Raise repairs
• Process complaints
• Redirect all mail

Adminstrator/ Customer service representative - Circle Health Group - Stockport, Cheshire

(2022-06 - 2023-04)

• Raise all relevant queries, to relevant hospital
• Assisting patients with consultations
• Answering general enquiries via emails/ calls
• Process complaints to relevant hospitals
• Take payments from customers
• Provide up to date general medical records
• Issue all relevant receipts
• Liase with all insurers and ensure correct coding was applied to all procedures

Trainer - British Gas - Stockport, Cheshire

(2019-07 - 2022-05)

• Ensuring all trainees are provided and set up with relevant equipment
• Ensuring all areas of the business is fully trained and assessed as per business requirements
• Full coverage on all of the systems used
• Ensuring all assessments were marked and compliant
• Ensuring all role play assessments were completed in preparation for sign offs
• IT support
• Ensuring all trainees have a clear of understanding of FCA and all relevant topics to be compliant
• Monitoring group behaviors and assessing risks
• Creating new training material in order to adapt to each individual

Coordinator - Concentrix - Stockport, Cheshire

(2017-05 - 2019-04)

• Ensuring all 130 agents at both sites were set up and in the dialler
• Distributing all workstreams and ensuring all targets were met by close of play
• Regular liasing with client to ensure all targets are were up to date, assessing any risk/ potentail delays
• Reviewing absences and ensuring targets were still met
• Training if needed for new work streams
• Liasing with engineers for potential absences
• Monitoring and checking targets throughout daily work stream
• regulars dip checks to ensure all agents were compliant on calls

GCSEs - Werneth High School (2000-09 - 2005-07)