Stefano Mazzuka
Final year HND Software Development Student with proven background in customer service and team leadership
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About
A highly motivated and adaptable professional, final year HND Software Development Student with a proven background in customer service and team leadership. Adept at developing coursework, troubleshooting IT systems, and providing technical guidance. Experienced in Java and database management (SQL & NoSQL), with strong skills in team collaboration, task management, and creative problem-solving.
Enthusiastic about continuous learning, accustomed to working under pressure, and dedicated to fostering enthusiasm for technology.
Experience
Supervisor at Frankie and Benny's (2024-06 – Present)
- Supervised and supported staff to ensure the delivery of high-quality customer service and smooth daily operations.
- Conducted opening and closing cash handling procedures and managed administrative tasks for the restaurant.
- Monitored inventory levels and coordinated with suppliers to maintain stock and minimise waste.
Bartender at Maggie's Grill (2022-06 – 2024-05)
- Assessed customer needs and preferences to provide tailored recommendations and enhance their experience.
- Prepared a wide range of alcoholic and non-alcoholic beverages for bar and restaurant patrons.
Customer Service Agent at SITEL (2021-05 – 2022-05)
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Provided service information, resolved service-related problems, and ensured customer satisfaction.
- Effectively communicated and coordinated with colleagues to resolve customer issues.
Retail Worker at Brand Max (2020-12 – 2021-05)
- Served customers, handled payments, and effectively resolved customer queries and complaints.
Team Leader-Waiter at Ardoe House Hotel (2019-06 – 2020-11)
- Trained new staff members on restaurant procedures, service standards, and effective customer interaction.
- Assisted with monitoring inventory levels and ordering supplies as required.
- Handled cash transactions, processed payments, and reconciled receipts at the end of each shift.
Education
HND in Software Development – North East Scotland College (2025)
HNC in Computing – North East Scotland College (2024)
Certification in Announcer – Central Institute of Narrators (2018)
Certification in Twylite Investments Agent – Twylite Investments (2018)
GCSEs – U. E. San Luis (2013)
